Pcn Care Co-ordinator
1 week ago
**JOB TITLE: PCN Care Co-ordinator**
**LINE MANAGER: PCN Senior Care Co-ordinator**
**HOURS: Flexible - part-time or full-time**
**LOCATION: Waldron Health Centre, Amersham Vale, London, SE14 6LD**
**SALARY: £24,000 per annum FTE**
**The Context**
North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of around 80,000 patients.
Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.
NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.
The Waldron is a health centre which has been undergoing redevelopment work, to transform the Waldron into a community hub promoting health and wellbeing activities.
**Vision and values**
The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others.
Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.
As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range of healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.
We expect all our staff to share the values that are important to the PCN:
- Equity of quality and equity of access for all residents in and around North Lewisham
- Providing proactive, personalised and coordinated care
- Protecting and supporting general practice whilst also supporting transformation
- Collaborating and engaging with others to spur on innovation and sustainable working
**Role Overview in the PCN**
The care co-ordinator is the lynchpin of the PCN, creating and sustaining connections across and between multiple health and social care professionals, community services and patients.
Our team of care coordinators enjoy working in a relaxed, supportive and progressive environment, enjoying the opportunities to upskill and reap the rewards in positively impacting the surrounding community.
The key focus for our care coordinators are personalised care for every patient and helping reducing health inequalities in the community.
Our work so far in the PCN has been innovative and successful - you'll feel challenged, motivated and privileged to work with us as we try to make a real and positive impact in improving the quality of healthcare and overall wellbeing of our patients and the local community.
**Main Role Responsibilities**
- Assist patients in navigating the NHS services and products, including showing patients how to use Apps and websites to book appointments, request for medication or access information about health or health services
- Support GP practices by conducting basic health services such as flu/covid-19 vaccinations and health checks
- Conduct patient assessments and where required, signpost patients to the appropriate service
- Supporting the implementation of PCN, local and national policies such as those aimed at reducing health inequalities
- Attend multi-disciplinary team (MDT) meetings with other personalised care roles in the primary care network
- Assist/facilitate new PCN projects, activities and clinics
- Assist in improving patient access to health services and care e.g. assisting the digitally excluded to learn and access digital health services and tools
- Advocating for patients, assist patients in communication or engagement with other health professionals
**Key Professional Working Relationships**
- The occupants/services in the Waldron Health Centre
- Building Manager
- Security officer
- Social Prescribers and Community Link Workers
- GP Lead for Health Inequalities
- PCN Care Coordinators (navigators/GP assistants)
- Health and Wellbeing Coaches
- Mental Health Team (Mental Health Practitioner and Mental Health and Wellbeing Coaches)
- Digital first team
**Confidentiality**:
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such informa
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