Marine Sales and Customer Support Advisor

2 months ago

Beccles, United Kingdom Arleigh Group Ltd Full time

Looking for a new role?

Hours - Monday to Friday 40 hours per week

**ASAP Supplies** are recruiting for a full time **Marine Sales and Customer Support Advisor **to join our Head Office Branch in Beccles, Suffolk.

This position will be working amongst a team of fun, hardworking and motivated staff who are excited for a new team member to join them as soon as possible.

With over 30 years of experience, ASAP Supplies are industry leaders in supplying marine equipment and spares worldwide for Leisure, Trade and Commercial sectors, specialising in products for maintenance, repair, and overhaul.

Do you have a good knowledge and an understanding of marine products for sailing yachts or leisure or commercial vessels? Interested in Mechanics or Engineering? Or perhaps a background as a Sales Assistant with a desire to learnas we will provide you with all the training and support you need to excel in this role.

At ASAP we recognise that people come with a wealth of talent and experience beyond just the marine requirements of this job so if your background is close to the key skills and experience listed in the job description then please still consider applying.

**Why work for Arleigh Group (LKQ Leisure & Marine)?**

We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance.

We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

**Key Responsibilities**:

- To produce and manage sales using telephone, web, and face to face methods.
- Making sure customers’ orders are processed and dispatched as and when required.
- Proactively manage trade customer accounts.
- Proactively make outbound calls, to promote the ASAP brand and product ranges.
- Analysis of sales performance, trends and identifying business opportunities using analytical software.
- To obtain and report on competitor intelligence and industry trends.
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
- Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.
- Deal with customer enquiries and complaints within the limit of your authority.
- To organise your workload to ensure customer service level and targets are exceeded.
- Updating and maintenance of customer/purchasing information onto computer database.
- To attend relevant training courses and be available for supplier/customer meetings as required.
- Ensure that the customer is at the centre and heart of what we do, understanding customer needs and expectations, and delivering exceptional service levels.

**Skills and Experience Needed**:

- Knowledge of marine sector or boating experience would be an advantage although not essential
- Ability to work well within a team
- Experience in sales or account management
- Customer Service experience
- Good oral and written communication skills
- Good IT skills and the ability to learn new systems quickly
- Strong attention to detail
- Transferable skills from within or outside the Wider Marine or Leisure Industry
- Full UK Driver License - Desirable

**What we offer**:

- Pension
- 22 days annual leave
- Hapi-benefits (retail discount)
- Staff discount
- Enhanced Mat/Pat pay
- Employee Assistance Programme
- Access to Management Training Level 3/5 training or Accredited/NVQ training.
- Quarterly bonus

Arleigh Group are the UK’s leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and marine sectors, the group comprises of 5 brands, Arleigh, suppliers to the caravan, lodge & holiday home industry, Nova Leisure, trade supplies to the motorhome and specialist vehicle markets, ASAP Supplies, Aquafax and Midland Chandlers, suppliers to both the inland and offshore marine markets.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Work Location: In person

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