IT Service Desk Lead

2 months ago


Scotland, United Kingdom Apleona Full time

**IT Service Desk Lead**
**Location - Motherwell, ML1 1RU**
**Hours - Monday - Friday, 08:30am - 17:00pm**

Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us

We’re currently looking to recruit an **IT Service Desk Lead **who will be responsible for the day to day workload of the IT Service Desk Team that provides technical support for users of our IT systems. In this role you will report into the IT Manager and will assist with the development of team members, embracing a collaborative learning culture with your team and wider business, and ensure that appropriate levels of cover are in place at all times. As the point of technical advice for the IT Service Desk, you will also be the point of escalation and will be responsible for responding appropriately to escalations raised by system users.

In addition, you will plan, manage, and maintain all IT assets to ensure the accuracy and consistency of CMDB, and as required attend site visits and assist in IT projects across the business.

**As an Apleona IT Service Desk Lead, we’re looking for**:

- Knowledge and experience in providing support for Microsoft Platforms (Windows 10, Office 365)
- Ability to demonstrate support and administration for active directory
- Knowledge of network technologies (AD, DNS, DHCP, VPN)
- Ability to support mobile platforms such as iOS and Android
- Experience of supporting enterprise level IT environments
- Successful ability in analysis and troubleshooting skills
- Knowledge of virtualization technologies and ITIL methodology
- Knowledge of Phone systems administration (Airwatch/Intelligent Hub, Miradore etc) Knowledge of project methodology (Agile, waterfall)
- Knowledge of cloud based technologies such as Intune, Azure, o365
- Knowledge of service desk systems such as ServiceNow or equivalent

In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of the team. You will work the above hours and be paid an annual salary between £33,000 to £35,000 with access to the following Apleona employee benefits.
- Employee discounts via Perkbox
- 22 Holiday Days, plus Bank Holidays
- Dental Insurance
- Cycle to work scheme
- Access to a virtual GP
- Access to a health & wellbeing app

Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
- Location Scotland
- Reference SELECTHR-VACANCY-12842


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