Customer Service Assistant

3 weeks ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Part Time

**Grade**
B+2

**Hour Per Week**
8

**Salary Range**
£24,012 - £24,408

**Salary Basis**
Per annum, pro rata'd to part-time working hours

**Actual Part Time Salary**
£5,344

**Leave Entitlement**
23 days

**Application Deadline**

15/02/2023, 23:55

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

**Purpose of the job** -To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.

**What the job actually requires**
- To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
- To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
- To work flexibly across branches and provide cover in other libraries as required
- To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for

Working pattern: Old Malden Library 12-2 Monday, Tuesday, Thursday, Friday

**About Us**

You will be part of the Culture and Heritage team within the Council working within the Library Service. We are in the process of great transformation working on an exciting programme making the borough a destination place for culture and heritage.

Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.

It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.

We have an activities programme for all ages, which you will play a role in supporting, assisting and promoting.

We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.

**About You**

**Skills & Qualities**
- Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.
- Demonstrate agility and adaptability in mindset and ways of working Demonstrate innovation and creativity

**Essential experience**
- Good Communication skills
- Good level of English and Maths

**Desirable experience**
- Customer Service experience

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potentia

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