Customer Liaison Administrator

6 months ago

NewcastleunderLyme, United Kingdom Alliance Medical Full time

**About This Role**:
We have an exciting opportunity for a Customer Liaison Officer to join our Radiopharmacy team, based in Keele, supporting our national network of 5 Radiopharmaceutical Production Units and the customers we serve.

Situated in the Keele University Science and Innovation Park, the site supplies radiopharmaceuticals to PET (Positron Emission Tomography) imaging centres across GB.

The role is permanent/fulltime and is 40 hours per week (covering Mon
- Sat).

The site has excellent transport links and free parking on site.

**Skills and Experience**:
As a successful applicant you should be able to demonstrate the following:

- GCSE including English and Mathematics.
- Customer service experience.
- Experienced in Microsoft Windows, Word, Excel, Outlook.
- Good keyboard skills.
- Good telephone manner.
- Effective communication skills; personable.
- Professional appearance and manner.
- Excellent organisation skills, timekeeping, and attention to detail.
- Able to work independently and as part of a team; proactive, flexible, and self-motivated.
- Flexible approach and must be able to support weekend and potential evening working.
- Science qualification or medical imaging background would be advantageous.

**Duties & Responsibilities**:
General responsibilities of this role are:

- To proactively liaise between Alliance Medical Radiopharmacy manufacturing sites, couriers, and customers regarding product order status.
- Liaise with courier companies to coordinate deliveries and determine delivery times.
- Monitor consignments and provide delivery status updates to all customers through to receipt.
- Liaise with customers regarding future order requirements.
- Aid customers using the Product Order Fulfilment System (PrOFS), as needed.
- Maintain customer relationships.
- Maintain current and relevant contact information for all customers.
- To maintain records of communications, data and statistics which are consistent and error free.
- Support with the production scheduling for manufacturing sites, taking into consideration batch yield requirements for each site to ensure effective allocation of orders.
- Support with contingency supply planning.
- Assist with the introduction and set up of new customers into the AMR Quality and production systems.
- Maintain up to date records of customer regulatory documentation required for radiopharmaceutical supply.
- Assist Quality Team with complaint investigations ensuring they are resolved in a timely manner.
- Responsible for following agreed safety procedures to ensure safety of yourself and others.

**Required Skills and Experience**:

- Previous customer service experience would be advantageous.
- Good IT skills - experienced in Microsoft Windows, Word, Excel and Outlook.
- Good communication skills (verbal and written).
- Excellent interpersonal skills; personable.
- Excellent organisation skills.

**About Alliance Medical**:
Alliance Medical are Europe’s leading independent provider of imaging services.

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We live by our company values to ensure the highest level of patient care:
Our Values

Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way.

**Collaboration**:
We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

**Excellence**:
We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

**Learning**:
Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.

**Efficiency**:
Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.

**Openness**:
We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.

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