Head of Service Transition and Change

2 weeks ago

Southampton, United Kingdom Maritime and Coastguard Agency Full time

**Details**:
**Reference number**:

- 256465**Salary**:

- £50,238**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- MCA - Information Technology**Type of role**:

- Digital
- Information Technology
- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SouthamptonAbout the job

**Job summary**:
Do you have experience of Service Transition and Change and Config environments?

Are you highly driven and able to inspire others to deliver?

Would you like a varied role where you’ll have the opportunity to build strong working relationships across the business?

If so, we'd love to hear from you

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
- Safer lives. Safer Ships. Cleaner Seas. _

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

**Job description**:
Working alongside senior colleagues, the Head of IT Service Transition and Change will have leadership responsibility for the Service Transition and Change and Config areas.

The role will require the individual to actively ensure complex solutions are successfully transitioned from Design to Operational usage, working closely with and coordinating activities across projects, with various stakeholders across the Agency and working with suppliers.

Leading the Service Transition, Change and Config teams within Service Operations autonomously, seeking and encouraging improvement throughout the service as well as guiding others inside and outside the team of expertise in the field of IT Service Transition and Change. As the owner of the processes, you will ensure successful delivery of beneficial changes with minimum disruption to IT services.

This role will be based in the Southampton HQ. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

**Responsibilities**

Key accountabilities of the role include:

- Working closely with Senior IT colleagues to engage the IT Departments technical experts and other relevant stakeholders to work collaboratively on internal IT projects and deployments.
- Accountable for the Line Management of Service Transition and Change and Config teams.
- Drives and ensures a continual service improvement approach across Service Transition and Change and Config areas.
- Supervises all aspects of Release and Deployment of Change to ensure positive introduction of new services are expertly delivered into early life.
- Responsible for the design, implementation and adherence of all function policies, processes and procedures required to optimally transition from Design into Operations.
- Participates in and leads collaboration with Key Stakeholders across the organisation to ensure the needs of the Agency’s internal customers and end users are satisfied.

For an in-depth insight into the role please refer to the Role Profile.

**Person specification**:
We are looking for a pro-active and motivated leader with excellent people management skills and experience of working within Service Transition and Change and Config environments.

You will have experience of risk management and working with a variety of project methodologies.

You are proficient at translating information from a range of sources to present recommendations with clarity and certainty to senior colleagues. You are a confident person who enjoys building solid working relationships at all levels.

In addition, you thrive delivering in a fast-paced environment, encouraging others to perform to a high standard.

**Qualifications**:

- You must hold an ITIL qualification or equivalent qualification from an IT framework.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- DDaT Framework - Service Transition Manager - Ownership and initiative (Skill level: Practitioner)
The link to the DDaT Framework can be found here
- DDaT Framework - Service Transition Manager - Community collaboration (Skill level: Practitioner)
The link to the DDaT Framework can be found here
- DDaT Framework - Service Transition Manager - Problem management (Skill level: Working)
The link to the DDaT Framework can be found here

**Benefits**:
Being

  • PhD Studentship: Transition to Turbulence in Hypersonic Flow Applications

    1 month ago

    Southampton, Southampton, United Kingdom University of Southampton Full time

    Supervisory Team: Neil SandhamProject descriptionYou will join a group of PhD students and post-doctoral researchers using high performance computing to advance understanding of high speed aerodynamics. Over the past decade we have developed efficient open-source software that enables us to run large numerical simulations with billions grid points on mixed...

  • Head of Year

    4 weeks ago

    Southampton, United Kingdom Southampton City Council Full time

    **Head of Year** **required at Regents Park Community College** **September 2023** **Mainscale/UPS + TLR 2.13 £7,031** Regents Park Community College is an oversubscribed 11-16 school, judged to be ‘Good’ in its most recent Ofsted inspection and a school that serves a vibrant and diverse community. We seek to appoint a talented, dynamic and...

  • Head of Coastguard Resources

    4 weeks ago

    Southampton, United Kingdom Maritime and Coastguard Agency Full time

    **Details**: **Reference number**: - 250676**Salary**: - £50,238**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - MCA - Directorate of Her Majesty's Coastguard**Type of role**: - Administration / Corporate Support - Operational Delivery - Procurement and Contracts Management**Working pattern**: - Full-time**Number of jobs...

  • Regional Business Change Manager

    2 weeks ago

    Southampton, United Kingdom NHS Arden & GEM CSU Full time

    Regional Business Change Manager - South As a Regional Business Change Manager within NHS England's Federated Data Platform (FDP) team, you are tasked with driving and managing critical business change initiatives across the region. You will ensure that Trusts effectively implement our Federated Data Platform, aligning with NHS strategic goals and enhancing...

  • Regional Business Change Manager

    2 days ago

    Southampton, United Kingdom NHS Arden & GEM CSU Full time

    Job Description Regional Business Change Manager - South As a Regional Business Change Manager within NHS England's Federated Data Platform (FDP) team, you are tasked with driving and managing critical business change initiatives across the region. You will ensure that Trusts effectively implement our Federated Data Platform, aligning with NHS strategic...

  • Lecturer or Associate Professor in Human Geography

    4 weeks ago

    Southampton, United Kingdom University of Southampton Full time

    **2600924WR** The University of Southampton is ranked 12th in the UK (Times Higher Education World University Rankings 2023) and 81st globally (QS World University Rankings 2024). The School of Geography and Environmental Science is ranked sixth in the UK (The Guardian Subject League Table 2024). - Quantitative social geography, including use of surveys,...

  • Group Head of HR

    2 weeks ago

    Southampton, United Kingdom CMA Recruitment Group Full time

    CMA HR is working exclusively with a thriving, high performing business in Southampton, Hampshire to recruit to Group Head of HR on a permanent basis. Working closely with the CEO our client is well established in its market and currently embarking on large scale growth plans in the short and medium term. The role is to replace the current incumbent who is...

  • Group Head of HR

    2 weeks ago

    Southampton, United Kingdom CMA Recruitment Group Full time

    CMA HR is working exclusively with a thriving, high performing business in Southampton, Hampshire to recruit to Group Head of HR on a permanent basis.Working closely with the CEO our client is well established in its market and currently embarking on large scale growth plans in the short and medium term. The role is to replace the current incumbent who is...

  • Head of HR Organisation and Transformation

    2 weeks ago

    Southampton, United Kingdom Next Ventures Full time

    Position Title: Head of HR Organisation and TransformationLocation: UKCompany: RetailPosition Summary:We are seeking a highly skilled individual to join our team as an HR Transformation and SAP Operations Lead. The successful candidate will be responsible for driving HR transformation initiatives, including the digitalization of HR processes for our 30,000+...

  • Group Head of HR

    1 week ago

    Southampton, United Kingdom CMA Recruitment Group Full time

    CMA HR is working exclusively with a thriving, high performing business in Southampton, Hampshire to recruit to Group Head of HR on a permanent basis. Working closely with the CEO our client is well established in its market and currently embarking on large scale growth plans in the short and medium term. The role is to replace the current incumbent who is...

  • Head of Financial Operations

    4 weeks ago

    Southampton, United Kingdom Ryder Reid Legal Full time

    Job Reference: JO0000004073 - Date Posted: 22 March 2023 - Recruiter: Ryder Reid Legal - Location: Southampton, Hampshire - Salary: On Application - Sector: Finance / Accounts - Job Type: Permanent - Work Hours: Full Time We have a fantastic opportunity for a Head of Financial Operations to join one of our dynamic law firm clients on a permanent basis. This...

  • Head of Student Systems

    1 month ago

    Southampton, United Kingdom University of Southampton Full time

    **2580724BT-R** An exciting opportunity has arisen for an experienced systems professional to join the Student Administration and Academic Affairs (SAAA) department at the University of Southampton. The Head of Student Systems will lead a team of analysts, support manager and administrator to oversee and bring business focus to the provision of student...

  • Care Coordinator/ Prison Link Worker

    1 month ago

    Southampton, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. We are looking for a dedicated **Prison Link Worker** to join our Southampton team! Your focus will be to deliver interventions to service users identified through the criminal justice system to reduce substance misuse related harm...

  • Recovery Coordinator- Core Opiate Team

    1 week ago

    Southampton, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We have an exciting opportunity for a **Recovery **Coordinator** **to join...

  • Drug Testing On Arrest Recovery Coordinator

    1 month ago

    Southampton, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We have an exciting opportunity for a **Recovery Coordinator **who has the...

  • Family Safeguarding Recovery Coordinator

    4 weeks ago

    Southampton, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We have an exciting opportunity for a **Family Safeguarding** **Recovery...

  • Head of Transformation Programme Management Office

    1 month ago

    Southampton, United Kingdom Aztec Full time

    Reporting to Transformation Director Aztec is embarking on an ambitious programme of transformation and change over the next few years following development of a new target operating model. They are building a project and change office to support the delivery of change in the business. The transformation and change portfolio includes building revenue...

  • Head of Operations

    4 weeks ago

    Southampton, United Kingdom Inclusive Recruiting Full time

    **Job Title**:Head of Operations **Hours of work**:37 per week to include some weekend and Bank Holiday working **Salary**:£45,000 - £50,000 **Reporting To**:Community Director **About One Small Thing** One Small Thing is striving for positive change across the justice system by implementing small things in a big way. We provide gender responsive,...

  • Service Integration Manager

    6 days ago

    Southampton, United Kingdom Haystack Full time

    SIAM Lead - Job SpecOur client is a forward thinking fintech Bank using the best technology to help make customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor...

  • Enhancement Manager

    3 days ago

    Southampton, United Kingdom UNIVERSITY OF SOUTHAMPTON Full time

    Widening Participation & Social Mobility Location:  Highfield Campus Salary:   £39,347 to £42,978 per annum Full Time Permanent Closing Date:  Monday 27 May 2024 Interview Date:   To be confirmed Reference:  2719724HL The Widening Participation and Social Mobility Directorate (WPSM) is tasked with meeting the ambitious targets of the...