Junior Project Manager
1 week ago
**Title:Junior Project Manager - Hybrid (3 days working out of the office/2 days**
**remote)**
**Location**: Principal location Kent but may be required to work at other customer sites.
**Reporting to**: Director of IT Services
**____________________________________________________**
**Role**:
- To coordinate and deliver IT projects as part of the IT Service team for a busy and fast paced MSP
- Creating project plans and delivering them on time and to budget, reporting throughout
- Liaising and communicating directly with engineers, customers, and Account Managers
- Ensuring project methodology is followed and ensuring site visits, and projects are handled promptly and calls and projects, are allocated to engineers correctly
- Creating teams of engineers, motivating them, and ensuring excellent project delivery with excellent communication and ensuring handover to daily support teams is seamless for the customer
- Providing a primary point of contact and escalation for our customers, their projects, and act as customer co-ordination for specific primary accounts
**Skills, Knowledge and Experience**:
Essential:
- Previous knowledge and proven experience of running IT projects in a busy fast paced IT MSP
- Proven experience in managing small -medium business projects, such as new customer take-ons, Office365, Data Migrations, Security Audit and compliance, Hardware and software replacements, office moves, Corporate IT buildings setup and management, technicalupgrades, security, 3rd party Cloud vendors, and new technology roll outs for S-M business.
- Proven experience in managing IT engineers to deliver tasks and projects on-time and to budget
- Superb customer service and communication skills, proven experience of handling customers directly, chairing internal and external meetings, delivering demos, attending customer sites
- A good understanding of Cloud and on-premise Server technical support technologies (i.e. Azure, o365, Windows Server, Exchange, Citrix, VMWare, Veeam etc)
- Excellent customer service with a "want to help", proactive "can do" attitude at all times
- Excellent team player able to hold team meetings, motivate team members, allow ideas and creative thinking, whilst supporting and creating documents, holding demos, and ensuring helping team members to produce plans, and to manage and deliver projects successfully
- Proven Organisation and team building skills and interpersonal relationships with account managers, team members and customers directly unaided, having a great customer relationship throughout.
- Can-do, 'customer-focused’ attitude, willing and committed to tackle any issues and resolve to seek solutions wherever possible
- Project Management qualification, or sufficient proven knowledge and experience handling IT tasks, engineers, customers and projects
- Excellent communication skills, both written and verbal
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