Customer Service
1 day ago
With the rapid and very exciting growth of Six Stories, we are looking for a Customer Service & Community Assistant to join our growing team. We are a small, growing business and this role will form a key part in maintaining our high customer service and ensuring our community is kept informed and answered.
We are an online business offering a fresh take on bridal. We understand how exciting and important this time is for our customers and so every touch point a customer has with us is personable, energetic and friendly.
**Main responsibilities**:
- Resolving customer queries by delivering excellent service
- Working with the wider team to spot opportunities to grow & deliver a better experience.
- Community management - engaging our various audiences on social.
**Required skills, experience and personality**:
- Great emotional intelligence and empathy with the ability to understand our customers and communicate in an appropriate manner to surpass expectations.
- Positive outlook on work and life.
- Able to work to deadlines.
- Self motivated, hands on approach, team worker, ability to work unsupervised.
- Ability to work on a variety of tasks in a flexible changing environment.
- Own transport to travel to our office.
- Loves to have a laugh and bring joy to all
**Package description**:
- 3 days per week, ideally Weds, Thurs, Sunday.
- 9am - 5pm but again, can be flexible
- Flexible working hours, days and conditions
- Yearly 5% bonus
- Part of a really fun team in a really exciting industry
- 12 days holiday + bank holidays
- Employee discount
**Job Type**: Part-time
Part-time hours: 24 per week
**Salary**: From £12,000.00 per year
**Benefits**:
- Casual dress
- Employee discount
- Flexitime
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Application question(s):
- Why do you feel you will be great at this role?
Work Location: Hybrid remote in Altrincham WA14 5NQ
Reference ID: Customer Service & Community Assistant - Oct22
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