Customer Service Advisor

4 days ago

Manchester, United Kingdom WEX Inc. Full time

FRENCH SPEAKING CUSTOMER SERVICE ADVISOR / MANCHESTER / HBYRID/ COMPETITIVE PAY & GREAT BENEFITS

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.

WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

Our people make all the difference in our success, we currently have an exciting opportunity for a talented French speaking Customer Service Advisor to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.

WHATS ON OFFER?

Fixed Term Contract for 12 months
- Competitive salary of £25,000
- Monday to Friday 37.5 hours No Evenings or Weekends - Hybrid working - minimum of two days per week based in Manchester City Centre office.
- Fantastic work-life balance
- no unsociable hours.
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

Essential Duties And Responsibilities
- Advise Sales of customers commercial queries, in French
- must be fluent in spoken and written French.
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

Knowledge & Skills Required
- Previous experience in similar French Speaking Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Must be fluent in spoken and written French.
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services

Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

WHAT'S NEXT?

If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear

from you. APPLY NOW for immediate consideration.

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Assistant

    7 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Apprenticeship

    7 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Service Assistant, Full Time

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Service Assistant, Full Time

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Service Assistant, Full Time

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Customer Service Assistant, Full Time

    7 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...

  • Debt Advisor

    7 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...

  • Customer Service Advisor

    4 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor - Manchester City Centre** **Job Salary: £21,000 basic salary - rising to £23,900 after 6 months + bonus of up to £4k!** **Job working hours: Mon-Fri - NO WEEKENDS** **The package for the position of Customer Service Advisor is**: ** Starting salary £21,000, rising to £23,900** ** Uncapped bonus OTE £28k** ** 25...

  • Customer Service Advisor

    4 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Role: Customer Service Advisor** **Based: Old Trafford, Manchester** **Salary: £19,500** **Hours: 9am to 5:30pm Monday to Friday** **WORK FROM HOME 1 DAY PER WEEK ONCE TRAINED!** **AMAZING PROGRESSION OPPORTUNITIES DUE TO EXPANSION!** Our Client is a well-established Old Trafford, Manchester based business are on the look out for Customer...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom The Recruitment Source Full time

    Manchester - M17 1TN We’re recruiting for Customer Service Advisors to earn £10.87 per hour. **Customer Service Advisor benefits**: - 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Training is included to prepare you for this role **Customer Service Advisor role**: **Customer Service Advisor pay**: £10.87 per...

  • Customer Service Advisor

    4 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - Manchester City Centre - £22,300 - Monday to Friday - Hybrid working available once trained!** **IMMEDIATE START DATES! 26TH SEPTEMBER!** **Location** - Manchester City Centre (M1) **Hours** - Monday to Friday 9am to 5pm **Salary**: - £22,300 **HYBRID WORKING ONCE TRAINED (3 MONTHS IN THE OFFICE)** **ROLE OF CUSTOMER...

  • Customer Service Advisor

    2 days ago

    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor - Manchester City Centre** **Job Salary: £23,900 + bonus of up to £4k!** **Job working hours: Mon-Fri - Early finish on a Friday and NO WEEKENDS! !** **The package for the position of Customer Service Advisor is**: - Starting salary £23,900 - Uncapped bonus OTE £28k - 25 days holidays - Holiday Buy/Sell scheme -...

  • Customer Service Advisor

    7 months ago

    Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...

  • Customer Service Advisor

    6 days ago

    Manchester, United Kingdom Fintelligent Full time

    Due to huge company growth a global Insurance Provider are looking to recruit experienced Customer Service Advisors to joing their award winning organisation based in heart of Stockport. You will receive an fantastic basic salary of £22,000 - 23,000 plus£500 on completion of probation, a monthly bonus (up to £3k a year) along with some amazing...

  • Customer Service Advisor

    6 days ago

    Manchester, United Kingdom Fintelligent Full time

    We are recruiting for a market-leading surveyors in the heart of Manchester City Centre and due to company growth, they are seeking a Senior Customer Service Advisor to join their growing team. You will join a company that offers genuine career progression,ongoing training and development, amazing benefits plus a fantastic salary up to £22,000 plus up to...

  • Customer Service Advisor

    6 days ago

    Manchester, United Kingdom Fintelligent Full time

    We are recruiting for a market leading surveyors in the heart of Manchester City Centre and due to company growth, they are seeking a Senior Customer Service Advisor to join their growing team. You will join a company that offer genuine career progression,ongoing training and development, amazing benefits plus fantastic salary up to £22,000 plus up to £150...