Customer Service Administrator
3 days ago
**Customer Service Administrator**
**£22.5k per annum**
**Hybrid Position**
**Witham, Essex**
**Permanent**
**BENEFITS: PENSION CONTRIBUTION / LIFE INSURANCE / 24 DAYS HOLIDAY / END OF YEAR BONUS**
**Responsibilities**:
- To be the main point of contact for allocated key accounts dealing with queries in an efficient and timely manner
- Responsible for all order entry and order modifications for own account base
- Have full understanding of how to access and manage account specific systems to upload orders and ensure shipping is on time and accurate
- Run and review appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of account base to manager and other stake holders
- Be proactive and take ownership of resolving issues by liaising with internal teams to provide excellent customer support
- Effectively communicate with accounts and commercial teams informing them of both delays and early availability.
**Background & Skill**:
- Knowledge of Excel, Word and Microsoft Packages
- Ability to learn and operate new systems
- Strong verbal and written communication skills, with the ability to create high quality, clear communications
- Good interpersonal skills, with strong ability to successfully interact with all stakeholders, at all levels
- Customer Service experience essential
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