Outpatients Booking Clerk

3 weeks ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

The Healthcare Operations Department are looking to recruit two Booking Clerk's working 37.5hrs per week within the Outpatient Booking Team at the Royal Albert Edward Infirmary, Wigan.

You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.

You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Must be educated to GSCE level or equivalent.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are
- To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules
- Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
- To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes
- Assist members of the clinical staff with any queries concerning administrative processes
- To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
- Deal with enquiries from patients, GP’s and other disciplines of staff regarding bookings.
- Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments
- Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.
- Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
- Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
- To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate
- To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.
- To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets
- To undertake general clerical tasks as appropriate e.g. filing, photocopying
- Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
- Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines
- Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accorda

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