Sales Office Support

6 months ago

Chessington, United Kingdom Hilka Tools (UK) Ltd Full time

**Company Background**

Hilka Tools is privately owned and was established more than thirty years ago. The business has a significant presence in its trade marketplace and is forecasted to have revenues around £9 million next year from a range of tools, automotive accessories, and electrical items. The sales channels are via regional retailers, wholesalers, and partnerships with major companies such as Screwfix, Costco, Halfords and Argos supplemented by over 500 resellers nationwide and online.

We are looking for a Sales Support Administrator. You will be an integral part of the sales team responsible for processing orders for our dropship customers via their online portals and our back office system. From the initial order, through to dispatching, you will be updating portals to provide customers with visibility of the order journey. You will also be creating and uploading daily stock availability reports. As well as being the point of contact for customers in relation to orders, deliveries and queries you will be liaising with internal teams to ensure the smooth running of customer accounts.

Salary from £26,000 to £28,000 (depending on experience), a generous holiday allowance and a company pension scheme. Based at our head office in Chessington, Surrey.

**Sales Role**
- Manage the order process for our dropship customers via their online portal / back office system.
- Communicate with our customers and end consumers when required to resolve any delivery issues efficiently
- Update customer portals as and when required
- Work with other members of the sales team enabling you to assist in covering roles during staff holidays or sickness
- Develop good product knowledge

**Administration Role**
- Liaise with other internal, external staff and subcontracted Warehouse / Carriers to ensure on time deliveries to the highest standard minimising short or damaged goods
- Liaise with Accounts Department, Credit Control, Sales Managers, and customers to ensure invoiced payments are up to-date so orders can be processed without delay
- Deal with day-to-day tasks / responsibilities as they arise

**Experience**
- Experience within administration/order processing/customer service/operations
- Able to demonstrate excellent customer service skills
- Excellent communication skills
- Excellent IT skills (working knowledge of Excel)

**Competencies**
- Teamwork
- Customer awareness
- Initiative / can do attitude
- Planning & organising
- Communication skills
- Attention to detail
- Numerate

**Job Types**: Contract, Full-time

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 16/07/2021
Expected start date: 01/09/2021

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