Senior Medical Secretary

2 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

To lead and support a team of medical secretaries, ensuring that clinic letters are arcuately formatted and proof-read and sent to the relevant people as instructed. Be the main point of contact for clinical and non
- clinical queries. To trouble shoot and resolve issues coming into the team. Ensure that excellent customer service is provided at all times.

Organise and maintain annual leave records, sick leave and reporting systems and to support the Administration Manager by providing an “on the floor” presence, ensuring service provision and troubleshooting issues and concerns as they arise.

Communication
- To act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers.

**Organising and Planning**:

- To ensure the production and despatch of all clinical correspondence is maintained by monitoring the Fluency system, and to escalate where delays are identified.
- To support the investigation of patient complaints and ensure that learning from complaints and incidents is shared within the team.

Leadership and Management
- Daily allocation of workload across the teams.
- Line management of admin teams which includes overseeing staffing levels, advertising vacancies, shortlisting, interviewing and recruiting new staff, managing annual leave, conducting sickness returns, annual appraisals, providing cross cover, 1-2-1’s and team meetings.
- Monitoring staff performance and conduct whilst motivating, supporting and nurturing your team.
- Training and induction of new members of the team to ensure quality standards are set from the offset.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.


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