Senior Medical Secretary

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Band 4 Senior Medical Secretaries (various departments within the Bristol Royal Hospital for Children):
We are looking to recruit a couple of band 4 Senior Medical Secretaries into two departments within the Bristol Royal Hospital for Children; Paediatric Immunology Department - 4 or 5 days - 33 hours per week and Paediatric Haematology/Oncology/BMT Department - 3 days - 22.5 hours per week.

Working in a busy and sometimes demanding role, within a supportive team, they must be a good team player and enjoy working within a multidisciplinary team. They will need to be able to manage and prioritise their workload appropriately. As the posts deal with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous, empathetic and efficient telephone manner.

**Date of interview**: week commencing 11 December 2023.

**Communication**:

- To act as a point of contact for queries from clinical and non-clinical staff
- Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

**Organising and Planning**:

- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
- Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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