Senior Medical Secretary
3 weeks ago
The post holder will work as a member of University Hospitals Bristol & Weston and be responsible for providing an efficient and effective secretarial service for clinical teams within Diabetes and Endocrinology, based at the Bristol Royal Infirmary. You will act as a point of contact to help and support colleagues and the team. The Senior Medical Secretary is, therefore, responsible for setting high standards of patient care by enacting the Trust’s values at all times.
The role of Senior Medical Secretary involves the pro-active achievement of all key performance indicators relating to NHS clinical correspondence targets, workload distribution and daily performance monitoring across the specialty. The role holder will also lead on specific projects and tasks for the relevant clinical or management team as required.
**Communication**:
To act as a point of contact for queries from clinical and non-clinical staff
Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversation
**Patient Care**:
Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manne
**Organising and Planning**:
Checking and sorting investigation reports and passing information on to clinical team as required
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
Attend appropriate meetings, training and briefing sessions and take notes as required for feedback to colleagues or formal minutes
To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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