Technical Administrator
3 days ago
Technical Administrator
The role consists of providing support to customers by managing orders and deliveries to meet customer requirements and liaising with manufacturing partners to ensure a smooth delivery, resolving issues and managing each project through to delivery in full.
Working in a niche market sector of tapered insulation a technical mindset with a passion to understand our products and designs is a must.
**Responsibilities**
- Process accurately and manage order processing to achieve best possible delivery schedules.
- Effectively manage delivery call off schedules and be proactive with customers, obtaining essential information.
- Liaise with manufacturing partners to ensure best dates on products.
- Manage order queries in relation to the order book and action within agreed timescales with the customer.
- Proactively manage daily and weekly reports.
- Maintain effective communication with customers and colleagues.
- Ensure exceptional customer service is always delivered.
**Skills**
- Exceptional customer service skills
- Be an excellent and passionate communicator with the ability to excite and enthuse our customers and colleagues
- Analytical thinking, have commercial acumen and problem solving mindset
- Be driven and tenacious
- Experience of communication and managing customer and supplier relationships
- Influencing skills and negotiation
- Highly organised, motivated with ability to work under pressure
- Be customer centric and have experience delivering customer service in a fast paced environment
- A passion for use and understanding of Microsoft Excel
- A drive to learn about the Company, Market and Products to enhance Customer experience and personal progression.
- Proactive and forward thinking
- Ownership and problem solving mindset
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work remotely:
- No
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