Customer Support Representative
3 weeks ago
Our client a locally based company in High Wycombe is looking for an experienced Customer Support Representative. You will be responsible for providing technical support to end direct customers, authorised service providers and dealers, ensuring optimum customer satisfaction providing world class service.
Hybrid role with the flexibility of working 3-4 days in the office and 1-2 days from home
Main responsibilities to include:
- Answer technical questions, and provide technical troubleshooting assistance regarding product /service-related issues
- Ensure customer satisfaction by promptly and effectively managing cases through a dedicated CRM system
- Strive for service excellence by meeting key performance metrics such as First Time Resolutions, Time to Service, Case Management and telephone response time
- Coordinate part shipments, verify warranty status and create Field Service work orders
- Identify upselling opportunities
- Contribute to the knowledge base system by documenting and sharing problem/solution information
- Handle escalated customer service issues with a professionalism in a timely manner
- Respond in a timely manner to all internal and external communications
- Learn create and manage Salesforce reporting and dashboards
- Assist in managing open order reporting and addressing associated issues
- Meet KPI’s set by the management team
Essential Criteria:
- Exceptional customer interaction skills
- Ability to multi task handling multiple customer inquiries simultaneously
- Proficient in technical isolation troubleshooting and proficient mechanical reasoning
- Experience with Oracle and Salesforce is preferred but training will be given
- Proven experience in a customer service or support environment is highly desirable
- Strong communication skill both written and verbal.
- Excellent organisation skills
-
Customer Representative
3 weeks ago
High Wycombe, United Kingdom Atlanta Group Full timeAt the Atlanta Group, we believe our success doesn’t come from products alone - it’s down to our people and the service they deliver to our customers. Our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with Atlanta and our brands is always positive. **How will you do...
-
Customer Service Representative
2 weeks ago
High Wycombe, United Kingdom Advanced Damp Full timeCertainly! Here's a job ad for a Customer Service Representative / Admin for Advanced Damp Ltd: **Job Title: Customer Service Representative / Admin** **About Us**: Advanced Damp Ltd is a leading damp proofing company dedicated to providing high-quality services across London and the South East. As we continue to expand, we are seeking a dedicated and...
-
Customer Support Representative
2 months ago
High Wycombe, United Kingdom Core Health & Fitness, LLC Full timeAt **Core Health & Fitness**, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like **StairMaster**, **Schwinn**, **Nautilus**, **Star Trac**, **Throwdown**, **Wexer**, and we’re still growing. We press into the future of fitness to ensure the creation of quality...
-
Customer Service Representative
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Advanced Damp Full timeCertainly Here's a job ad for a Customer Service Representative / Admin for Advanced Damp Ltd:Job Title: Customer Service Representative / AdminAbout Us:Advanced Damp Ltd is a leading damp proofing company dedicated to providing high-quality services across London and the South East. As we continue to expand, we are seeking a dedicated and detail-oriented...
-
Customer Service Representative
1 week ago
High Wycombe, Buckinghamshire, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position ofCustomer Service Representative (f/m/d)What to expect:The Customer Service Representative is responsible for providing the highest level of service to customers by processing...
-
Customer Service Representative
3 weeks ago
High Wycombe, United Kingdom Vanta Staffing Full timeVanta Staffing are looking for a remote or office based Customer Service Representative to start ASAP in the High Wycombe area. This is a permanent role. Duties of the Customer Service Representative - Providing quotes to customer and leads. - Taking Inbound and outbound calls. - Setting up accounts. - Processing orders. - Updating database. - Writing call...
-
Customer Service Representative
2 weeks ago
High Wycombe, United Kingdom Xcellin Full time**Customer Service Representative Opportunities** **Salary £23,500 to £24,500 DOE **+ Excellent Benefits including private healthcare, pension, life assurance, subsidised canteen, free onsite parking and 25 days’ holiday per annum **Patient Development Specialists** **Location: High Wycombe, Buckinghamshire** **We currently have two opportunities for...
-
Customer Service Representative
1 month ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
4 weeks ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
4 weeks ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
3 weeks ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
2 weeks ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
1 week ago
High Wycombe, United Kingdom Mouser Electronics Full timeWe keep on growing. Grow with us! For the expansion of our team in High Wycombe, UK we are in search of an engaged and competent person at the earliest possible date for the position of **Customer Service Representative (f/m/d)** **What to expect**: The Customer Service Representative is responsible for providing the highest level of service to customers...
-
Customer Service Representative
4 weeks ago
High Wycombe, United Kingdom MetroBank Full timeCustomer Service Representative Team Retail & Business Banking Location High Wycombe County Buckinghamshire Ref # 18499 Closing Date 04-Feb-2023 Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the...
-
Customer Service Representative
1 month ago
High Wycombe, United Kingdom MetroBank Full timeCustomer Service Representative Team Retail & Business Banking Location High Wycombe County Buckinghamshire Ref # 18499 Closing Date 04-Feb-2023 Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the...
-
Customer Service Representative
3 weeks ago
High Wycombe, United Kingdom MetroBank Full timeCustomer Service Representative Team Retail & Business Banking Location High Wycombe County Buckinghamshire Ref # 18499 Closing Date 04-Feb-2023 Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role...
-
Customer Services Representative
5 days ago
High Wycombe, United Kingdom Atlanta Group Full timeJob description At the Atlanta Group, we believe our success doesn’t come from products alone - it’s down to our people and the service they deliver to our customers. Our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with Atlanta and our brands is always positive. **How...
-
Customer Service Representative
4 weeks ago
High Wycombe, United Kingdom Metro Bank PLC Full time**Team** Retail & Business Banking **Location** High Wycombe **County** Buckinghamshire **Ref #** 18499 **Closing Date** 28-Jan-2023 - Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for...
-
Part-time Customer Service Representative
4 weeks ago
High Wycombe, United Kingdom Cash & Cheque Express Full time**Part-Time Customer Service Representative required to work 2 days a week at our High Wycombe store.** Are you looking for variety in your new role? Do you have an interest in technology and gadgets? Or know about jewellery, watches, musical instruments, games or collectables? Or even have experience in foreign currency or financial services? If so, then...
-
Customer Support Executive
3 weeks ago
High Wycombe, United Kingdom Adecco Full timeAre you passionate about providing top-notch customer service and technical support? We are seeking a skilled Customer Support Representative to join our Customer Support team and become an essential part of our mission to deliver world-class customer service. **Responsibilities**: - Respond to technical inquiries and troubleshoot service-related issues on...