Endoscopy Booking Clerk

5 months ago

Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales. The post holder will be responsible for agreeing booked dates with patients for elements of their care throughout the pathway. You will be responsible for admitting and discharging patients, outpatient reception duties if the reception are in unmanned and ensuring pre and post admission information is sent to the relevant person(s).
It is vital that patients are appropriately tracked through the process to ensure they receive care at appropriate times, therefore, there will be an element of validation and auditing required to ensure that patients are treated in a timely and efficient manner. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality. This requires the provision of a robust service; you will therefore be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven day week including bank holidays and weekends

1. Patient’s calls are answered in line with the Endoscopy Admin‘s standard operating procedures (i.e. time to answer, information shared and patient focussed service.
2. Patients are treated courteously, with empathy and respect.
3. Patients referrals are processed in line with the Endoscopy Admin Standard Operating Procedures agreed standards.
4. Proactive supporting of the admin and clinical vetting of referrals in order of receipt and clinical priority.
5. Daily checking of the PTL and ability to drill down into information as required
6. Ensuring all patients appointments are booked within national and local agreed targets and escalating any issues with breaches immediately to line manager
7. Ensuring knowledge is kept up to date around national and local agreed booking targets and JAG recommendations and Standards in relation to booking
8. Proactively support a patient focused booking service in line with trust expectations and JAG Standards
9. Ensuring patients are assigned to the right list first time and the correct points allocated to the procedures
10.Ensuring up to date knowledge of booking numbers and procedures in relation to endoscopy competencies

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constit

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