Customer Service Representative

7 months ago


Leeds, United Kingdom LAMBTON CLOTHING COMPANY LTD Full time

_Customer Services Representative_
**Company description**

Lambton Clothing Company Limited a TRADE ONLY business focused on the tailoring and supply of custom/made to measure/bespoke and small order ready to wear (off the rack) tailoring and shirts.

At Lambton we pride ourselves on the service we offer our clients. From the second the order is placed, right through to delivery and beyond, we are specialists in providing our UK and International clients in the traditional tailoring, retail and visiting trade with an out-sourced solution to customised garments.

All garments are individually cut and machines or hand tailored to an agreed quality and specification using our customers private/own label.

Located in Bramley, Leeds, easily accessible by Car, Bus, Train.

**Job description**

An exciting opportunity has arisen to join our Customer Service Team here in Bramley, Leeds. Your role will be to support and share the workload as one of our Customer Services representatives.

**Your duties will include**:

- Maintaining customer focus throughout the day.
- Assisting with order entry for some customers.
- Handling and resolving customer queries/complaints within the specified time frame.
- Answering and transferring calls to the relevant departments.
- Communicating with internal departments to ensure garments are processed and despatched efficiently.
- Monitoring factory reports to ensure deadlines are met.
- Processing customer comments on our tailor-made computer system (TOPS).
- Ensuring alterations are processed and returned to the customer within the specified time frame.

**Essential criteria**:

- Ability to work in a fast-paced high-pressure environment
- Excellent communication skills, professional phone manner, ability to establish rapport and maintain effective relationships with customers, quickly gaining their trust and respect
- Ability to manage and work within a team or multiple mixed teams concurrently
- Multi-tasking and organisational skills
- Experience with Microsoft packages, specifically Outlook and Excel
- Integrity and calmness under pressure
- Keen focus on accuracy and attention to detail
- Good commercial acumen and all-round business awareness

DESIRED SKILLS AND ABILITIES

**Desirable Qualifications/Experience/Key Skills**:

- Previous customer service experience is desirable but not essential as full training will be provided
- Ability to bring new ideas to implement more efficient processes
- Desirable qualifications - Business and/or Customer Services
- Good understanding and working knowledge of the Manufacturing Industry

**Benefits**:

- Free on-site parking
- Discretionary business performance Christmas bonus.
- Competitive salary
- Working hours are 8:30 to 5pm, Monday to Friday
- 23 Days holiday a year plus 8 Statutory Holidays
- 5% matched pension

Full-time hours: 40 per week

**Job Types**: Full-time, Permanent
Part-time hours: 40 per week

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CS/Lambton/RA/7



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