Customer Service Representative
4 days ago
**Job title**: Customer Service Representative
**Salary/Pay**: £10.77 per hour (£21,000 permanent)
**Hours**: 09.00am - 17.30pm
**Contract**: 6 weeks minimum - 12 weeks maximum
**Job description**:
You will be responding to customer queries from shareholders and employees (or their appointed representative). Technical and soft skills training will be provided.
You will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner.
Upon commencing your 6 month probationary period you will be required to begin study for module 1 of the Investment Operations Certificate which will be funded by Link and is an industry recognised certification. Following this there may be further studyopportunities and/or learning through an Apprenticeship scheme.
**Key Skills**:
- Proven experience within a Customer Service Contact Centre environment?
- GCSE (or equivalent) Maths and English grade C or above
- Proven experience of working (and delivering) to daily, weekly and monthly targets?
- Experience within the Financial Services industry
- Strong communication skills - both written and verbal
- Customer focus and a desire to resolve queries
- Strong problem solving ability and good attention to detail
- Investment Operations Certificate (IOC) qualification or working towards (desirable)
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