Apprentice Customer Service Agent
7 months ago
**Customer Service Agent Apprentice for Aggregates / Aggregates / Logistics**
**Description of Team / Department**
South Wales
**Purpose of / Responsibilities of the role**
**Developing self**
- Take ownership for keeping your service knowledge and skills up to date.
- To update all areas of knowledge, skills and behaviours as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
You will be required to complete a study and apprenticeship program. Successful completion will result in a Customer Service Specialist Level 3apprenticeship. You will be required to commit to a blended learning package and allocated off the job training time during your working week to assist in your studies. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
- Consider personal goals and propose development that would help achieve them.
**Being open to feedback**
- Act on and seek feedback from others to develop or maintain personal service skills and knowledge.
**Team working**
- Frequently and consistently communicate and work with others in the interest of helping customers efficiently.
- Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.
**Equality - treating all customers as individuals**
- Treat customers as individuals to provide a personalised customer service experience.
- Uphold the organisations core values and service culture through your actions.
**Presentation - dress code, professional language**
- Demonstrate personal pride in the job through appropriate dress and positive and confident language.
**“Right first time”**
- Use communication behaviours that establish clearly what each customer requires and manage their expectations.
- Take ownership from the first contact and then take responsibility for fulfilling your promise.
**Skills / Experience**
- Applications will be considered from those who have or are likely to obtain a Minimum of a Grade 4 ( formerly Grade C) or above in GCSE in Maths and English. Predicted grades must be verified by official School reports.
- Good communication skills with the ability to negotiate at all levels
- Working understanding of standard Microsoft software packages
**Excellent Remuneration and Benefits**
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
-
Apprentice Estate Agent
4 days ago
Leicester, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Apprentice Estate Agent** to join our fantastic r**esidential sales** team in branch in **Leicester**, **Leicestershire.**We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional development isseen as...
-
Customer Service Agent
7 days ago
Leicester, United Kingdom Regional Recruitment Professional Services Ltd Full timeJob Title: Telesales Agent Location: Leicester **Salary**: £20,000- £23,000 + commission Type: Perm Start Date: Immediately (flexible for notice periods) We are hiring for a Telesales Agent that has experience in a sales environment in Leicester. This is a leading financial service and claims management establishment where you will be advising clients...
-
Customer Service Agent
4 days ago
Leicester, United Kingdom Pertemps Network Group Full timeWe are looking for passionate people who would like to work within the meet and greet department at East Midlands Airport (DE74 2SA) and help to provide the very best in Customer Service. As a Customer Service Agent, you will predominantly work outdoors ensuring the safe parking of vehicles for passengers using the airport car parks. For this Customer...
-
Customer Service Agent
7 days ago
Leicester, United Kingdom Talentspa Full timeOur client is currently look for Customer Service Agents to join their growing team! **Salary: £150 -£200 per week, plus bonuses** **Location**:Leicester, Shepshed & Burton on Trent area (Work remotely, but able to report to the Leicester branch at least twice a week) **Hours**: Part-time, 15-20 hours **About our client**: Founded in 1898 they are the...
-
Customer Service Agent
6 days ago
Leicester, United Kingdom Workchain Full time**Customer Service Agent** Customer Service Agent required for our client based in Beaumont Leys, Leicestershire. Our client is one of the UK's leading distribution and storage management businesses and is looking for someone to join on a temp to perm basis. **Hour & Shift Pattern** You will be required to work Monday to Friday 09:00-17:30 you will be...
-
Customer Service Agent- Hybrid
4 days ago
Leicester, United Kingdom Pertemps Full time**Customer Service Agent - Hybrid - Customer Services** **Office Location: Leicester** Are you looking to change career? Personality and a good work ethic are all we are looking for in a customer service advisor, we can teach you the rest! Want to join an industry that will offer you career progression, job security plus a brilliant benefits package too?...
-
Customer Service Agent
1 week ago
Leicester, United Kingdom Hanson UK Full time**CSA - Sales & Order Agent** **Hanson** Working at Hanson is about being part One Team. We operate around 300 manufacturing sites in the UK and employ over 3,500 people in a wide range of roles from customer service agents and team leaders, production workers, plan operators, technicians and drivers to sales, IT, engineering and finance managers. We are...
-
Customer Service and Sales Agent
14 hours ago
Leicester, Leicester, United Kingdom Grafter Full timeCustomer Service and Sales AgentWe are currently seeking a highly motivated Customer Service and Sales Agent to join our team. In this role, you will be responsible for managing online platforms, processing customer orders, and providing excellent customer service to ensure a smooth and efficient online shopping experience.Key Responsibilities:Manage and...
-
Apprentice Negotiator
1 week ago
Leicester, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Apprentice Estate Agent**to join our fantastic r**esidential sales** team in branch in Leicester**.** We take the employment of new talent in to our company very seriously and fullysupport the **Government Apprenticeship Programme**. Our commitment to continuous professional development is seen as critical to our...
-
Customer Service Agent
1 week ago
Leicester, United Kingdom Atlas Hotels Full time**Salary**:£25,000 per annum** Atlas Hotels is hiring a Customer Service Agent at their Central Office, Leicester. **Primary Responsibilities** - Providing on-going customer relationship support - Action and manage daily tasks - Be aware of departmental targets and contribute to the success of the team, rewarded via Incentives - To provide hotel teams...
-
Customer Service Agent
4 days ago
Leicester, United Kingdom Atlas Hotels Group Ltd Full time**Customer Service Agent** **Salary**:£25,000 per annum** **Primary Responsibilities** - Providing on-going customer relationship support - Action and manage daily tasks - Be aware of departmental targets and contribute to the success of the team, rewarded via Incentives - To provide hotel teams with all information to ensure the customer has a great...
-
Customer Service Agent- Hybrid
4 days ago
Leicester, United Kingdom Pertemps Full time**Customer Service Agent - Hybrid - Renewals** Office Location - Leicester **Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm.** **The role: Customer service Agent - Renewals** Upon joining, you’ll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding...
-
Customer Care Agent
4 days ago
Leicester, United Kingdom Tate Full time**Customer Care Agent** **Leicester** **Salary - £20,930** **40 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 Saturdays** **Office based - full time** We have an exciting opportunity for someone to join a well-known brand in the UK working as customer care agent. As part of your role, you will be responsible for managing inbound...
-
Customer Service Agent
7 months ago
Leicester, United Kingdom Tate Recruitment Limited Full timeJOB TITLE: Customer Care Agent BASED IN: Europcar Leicester HQ - LE1 4JS SALARY: £23,200 HOURS: 40 hours per week (Full time) Monday to Friday from 8am to 6pm and also include Saturday morning from 8am to 1pm. **Company Summary** Here at Tate Recruitment, we are proud to be collaborating with an industry leader, Europcar Mobility Group! Europcar...
-
Customer Service Agent
1 week ago
Leicester, United Kingdom Hanson UK Full time**Customer Service Agent - Syston**Have you ever fancied a career change ?* **Why not consider Hanson's customer service centre** Those joining this dynamic team environment - from customer service agent, distribution pre planner and allocator to trainer or manager - get a complete insight into our business, how it works and, most importantly, what our...
-
Customer Service and Debt Recoveries Agent
7 months ago
Leicester, United Kingdom Barratt Smith Brown Full timeCollections Agents Required! A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances. Attention to detail and excellent record keeping is critical to ensure that communication with customers is documented. Previous credit and collections...
-
Customer Service and Debt Recoveries Agent
7 months ago
Leicester, United Kingdom Barratt Smith Brown Full timeCollections Agents Required! A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances. Attention to detail and excellent record keeping is critical to ensure that communication with customers is documented. Previous credit and collections...
-
Customer Service Agent- Hybrid
4 days ago
Leicester, United Kingdom Pertemps Full time**Customer Service Agent - New Business**We are looking for self-motivated and driven customer service agent to join our expanding New Business team. You'll be working in an inbound call centre as part of a team supporting customers at the point of their insurance purchase, guiding them through thepayment process, whilst delivering outstanding service and...
-
Contact Centre Customer Service Agent
6 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Customer Service Agent** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because...
-
Apprentice Customer Service Advisor
6 months ago
Leicester, United Kingdom Suit Yourself Menswear Full time**Apprentice - Full Time 35 hours** Job Introduction As an Apprentice, you are the face of Suit Yourself. Suit Yourself Menswear is about being unique, embracing change, and innovating like mad. With your genuine passion, energy, and enthusiasm for fashion, you will be at the heart of delivering the ultimate shopping experience to our customers. You will...