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Customer Service Agent
2 months ago
**Customer Service Agent - Syston**Have you ever fancied a career change ?*
**Why not consider Hanson's customer service centre**
Those joining this dynamic team environment - from customer service agent, distribution pre planner and allocator to trainer or manager - get a complete insight into our business, how it works and, most importantly, what our customers need from us.
There are a plenty of opportunities for career development and promotion within the customer service centre, or within the wider Hanson business, in sales, operations or distribution. We offer full training and support to develop and prepare you for your next role and help you reach your full potential.
We are looking for professional, confident, motivated individuals with customer service, call centre, hospitality, retail or distribution experience to work as part of our dynamic team**Description of Team / Department*
customer service centre**Purpose of / Responsibilities of the role*
To offer customer excellence.
Answer customer calls promptly and in a professional manner.
Ensuring you take ownership, offer our products and prices and secure and place order.
Be a direct point of contact and offer aftercare and resolve any queries through investigation.**Skills / Experience*
High level of accuracy, self motivated, have adaptable skill set across orders, price and query resolution.
Work to a high level of efficiency and accuracy.**Excellent Remuneration and Benefits*
- *
**Ongoing training and development and opportunities to help further your career.**
*
- A comprehensive structured induction programme.
- Experience within a well-respected global market leader.
- Pension with generous contributions from Hanson.
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
- Benefits supporting you and your family, such as Cycle to work and voluntary Life assurance.
*
Additional Details**
**Why should you come and work for Hanson?**
*
- £21,500 per annum Bonus scheme, with potential to earn 7.5% salary/£1,612pa
- 27 days annual leave entitlement, plus bank holidays
- Pension with generous contributions from Hanson at 5%
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance and discounted private health
- 40 hours per week (rotational shift basis) between 06:00-15:00 and 09:00-18:00 Monday to Friday
- Saturdays - average 5-hour shift between 06:00-14:00 - between 1 in 3 and 1 in 6 (dependent on team), time back in lieu following week
- Comprehensive structured induction programme
- Owned by a global market leader - HeidelbergCement
- Office is based in Syston, Leicester off A46 - LE7 1AD
- Parking is on site and also free from Birstall Park and Ride opposite Ibis hotel and Shell Garage, Car Sharing is available, Parking Passes at Watermead Car Park (gives access to all
Leicester parks eg Bradgate), Syston Train Station (paid for by company) and Cycle to Work scheme on offer*
- **Hiring Manager**: Clare Evans*
*
**Salary**: £23,300.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
