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Experienced Contact centre customer service agent
3 months ago
Job Title: Contact Centre Customer Service Agent
Benefits & Perks:
Competitive annual salary of £23,400
25 days holiday plus bank holidays
Pension
Life cover
Employee assistance & wellness programme
Cycle to work scheme
Retail discounts scheme
Healthcare cash plan
plus many more in this full benefits package
About Our Client:
Our client is a leading organisation, committed to delivering exceptional customer service and ensuring the highest level of satisfaction for their clients. They are known for their dedication to providing a positive and supportive work environment, where employees are valued and their contributions are recognised. Join their team of motivated professionals and be part of an organisation that truly cares about their employees' growth and career development.
About The Job:
As a Contact Centre Customer Service Agent, you will play a key role in delivering excellent service to our client's customers and contractors. You will be responsible for answering calls and ensuring that all inquiries and issues are resolved efficiently.
Your main tasks will include:
Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
Raising orders via the computerised databases following agreed procedures.
Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client's site within the agreed SLA.
Obtaining authorisation as appropriate for works exceeding set guidelines.
Using email to inform and receive instruction.
Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors.
Monitoring overdue orders through to completion.
Ensuring set performance targets and KPIs are met.
Managing and resolving customer complaints.
If you are a decision maker, problem solver with excellent customer service and communication skills, we would love to hear from you. Please click to apply and a member of our team will contact you to discuss your experience and the role further.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
