Customer Care Agent

3 days ago


Leicester, United Kingdom Tate Full time

**Customer Care Agent**
**Leicester**
**Salary - £20,930**
**40 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 Saturdays**
**Office based - full time**
We have an exciting opportunity for someone to join a well-known brand in the UK working as customer care agent. As part of your role, you will be responsible for managing inbound and outbound enquiries from all customers. Managing a wide variety of contactmethods and using various systems and customer platforms. As a multi-skilled, cross-functional Customer Care Agent you will ensure an exceptional level of service is provided to all internal and external customers.
**Main duties of the role;**:

- To maintain a high quality of Customer Service
- Establish and maintain a good working relationship with all internal and external customers
- Provide technical support where necessary
- Ensure any system issues are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
- To complete any other reasonable duties requested by your Team Leader and/or Line Manager
- The ability to demonstrate excellent customer service approach and work with strong
- organisational and prioritisation skills
**Key skills and attributes required;**
- Excellent administrative skills, communication and attention to detail
- First class IT - knowledge of all Microsoft and Google packages
- Able to work using own initiative as well as ability to work within a team
- Highly results driven
- Confidence to work across all levels of the business
- Practically minded: able to roll sleeves up and get stuck in
- Available to work overtime when requested
- Work well under pressure and achieve deadlines: excellent time management
- Take ownership - for all tasks and duties designated to you
**In return;**:

- Free on site car parking
- Pension and life insurance scheme
- Discounted car hire
- 20% off mobile phone contracts
- Career progression and development

Tate is acting as an Employment Business in relation to this vacancy.


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