Customer Service Advisor Part-time 27.25 Hours

2 months ago


Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

You will be working 27.25 hour per week paying £16,529 per annum. This is a hybrid role.
- Shift pattern is Monday (9am - 5pm), Tuesday & Wednesday (9.15am - 5pm) & Sunday (1am - 4pm) - training will be at our head office in Welwyn Garden City AL7 1EL and you will need to work from the office one day per week.- **We are looking for people, with the right skills, commitment and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to help customers, your customer-focused, and able to deliver exceptional service with empathy and compassion to people who need your support and want to make a real difference to lives of others you will find great satisfaction in this role.**: The pace is fast so we need people who are driven, focused, resilient and want to succeed.**What would we like from you?**

The ability to handle challenging and difficult conversations with customers
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone
- Excellent customer service skills
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Provide the right solutions to customers
- Someone who really wants to make a difference
- Flexibility - you may be asked to cover some extra shifts
- Consistently deliver customer service targets and service standards targets**It would be great if you already have**

Experience working in a customer focused role where you have previously worked with extremely vulnerable people.**Description**

**Key Responsibilities**
- The ability to handle challenging and difficult conversations with customers
Excellent communication and empathy skills with the ability to build rapport quickly over the phone



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