Call Centre Advisor Part Time

3 weeks ago


Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

**Why are we recruiting?**
We are passionate about our customers and retailers at PayPoint, they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank account to collect benefit or pension payments from the DWP**.** If you are customer focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.
- We have a Contact Centre based at our head office in Welwyn Garden City. Training will be full time and in our offices, but once you are trained up this will become a hybrid role.
- The following shift pattern is available:

- Sunday 10am - 4pm / Monday 9 - 5pm and Tuesday & Wednesday 9.15 - 5pm
- Paying £16,259 per annum plus benefits
- **Who are we?**
For tens of thousands of businesses and millions of consumers, we deliver innovative technology and services that make life a little easier.
- The PayPoint Group serves a diverse range of organisations, from SME and convenience retailer partners to local authorities, multinational service providers and e-commerce brands. Our products are split across three core business divisions:

- In Shopping, we enhance retailer propositions and customer experiences through EPoS services via PayPoint One, card payment technology, ATMs, and home delivery technology partnerships in over 60,000 SME and retailer partner locations across multiple sectors. Our retail network of over 28,000 convenience stores is larger than all the banks, supermarkets and Post Offices put together
- In E-commerce, we deliver best-in-class customer journeys through Collect+, a tech-based delivery solution that allows parcels to be sent, picked up and dropped off at thousands of local stores
- In Payments and Banking, we help companies, and their customers make and receive payments quickly and conveniently. This includes our digital payments platform, MultiPay, an eMoney offering that enables cash through to digital transactions and cash solutions providing vital consumer access across our extensive retail network

Together, these solutions enable The PayPoint Group to create long-term value for all stakeholders, including customers, communities and the world we live in.
- **What will you be doing?**
- **We are looking for people, with the right skills, commitment, and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to helping the vulnerable, your customer-focused, and able to deliver exceptional service in difficult circumstances with empathy and compassion to people who really need your support and want to make a real difference to lives of others you will find great satisfaction in this role.**:
The pace is fast so we need people who are driven, focused, resilient and want to succeed.
- **What would we like from you?**

The ability to handle challenging and difficult conversations with customers
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone
- Excellent customer service skills
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Provide the right solutions to customers
- Someone who really wants to make a difference
- Flexibility - you may be asked to cover some extra shifts
- Consistently deliver customer service targets and service standards targets
- **It would be great if you already have**

Experience working in a customer focused role where you have previously worked with extremely vulnerable people.
- **Where can you expect to move to once you have mastered a Customer Service Adviser role?**

If you stay within the Contact Centre, we have Senior Retail Service Advisers and Team Leaders.
- If you choose to progress out of the Contact Centre people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill you could move into a junior finance role or an administrative role in a client team.
- **What can we do for you?**

You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.**Description**
- If you are customer focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.

**Key Responsibilities**
- We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank acco



  • Welwyn Garden City, United Kingdom JAR Communications Ltd. Trading as O2 Full time

    **A bit about us** JAR Communications is an independent Franchise partner of Virgin Media O2 Operating stores in Hertfordshire and Suffolk and a O2 Franchise Call Centre in Welwyn Garden City. An exciting opportunity has arisen for a driven and customer orientated individualto join our business as O2 Call Centre Advisor. **Abit about the team** A o2 Call...

  • Call centre advisor

    2 weeks ago


    Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Call Centre Advisor Part Time Vacancy Name Call Centre Advisor Part Time Employment Type Part-Time Business Name PayPoint Network Ltd We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank account to collect benefit or pension payments from the...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Full details of the job. Vacancy Name Vacancy Name Customer Service Advisor Part-Time Vacancy No Vacancy No VN210 Employment Type Employment Type Part-Time Business Name Business Name PayPoint Network Ltd Location You will be working 27 hour per week paying £16,110 per annum. Shift pattern is Wednesday, Thursday, Friday (9.15 - 5pm) & Saturday...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job Details: Customer Service Advisor Part-Time 27.25 hours Full details of the job. Vacancy Name Vacancy Name Customer Service Advisor Part-Time 27.25 hours Vacancy No Vacancy No VN220 Employment Type Employment Type Part-Time Business Name Business Name PayPoint Network Ltd Location You will be working 27.25 hour per week paying £16,529 per...


  • Welwyn Garden City, United Kingdom TheICEway Full time

    A skilled and ambitious Customer Service Advisor is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is a full-time (37.5 hours a week) Customer Service Advisor role for one of our cruise clients. As a Customer Service Advisor, you will be responsible for handling customer inquiries,...


  • Welwyn Garden City, United Kingdom Brian Robson Coachworks Limited Full time

    We are a second generation, family run accident repair business with sites in St Albans, Welwyn and soon to be Hatfield. Ideally you’ll be able to work across all our sites on a rota basis and we will be flexible to ensure the rota fits with your personal circumstances. Due to expansion, We are looking to recruit a friendly and highly organised Customer...


  • Welwyn Garden City, United Kingdom Barco Sales Ltd Full time

    Are you Barcos next Customer Sales Advisor? You must have call-handling experience, and preferably outbound call experience.Dont miss this opportunity to join a thriving business offering a competitive salary and fantastic benefits.Customer Sales Advisor (warm leads, no cold calling)Welwyn Garden City, Hertfordshire, AL7 1HBMonday Friday, 8:30am ...


  • Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full time

    An exciting opportunity has arisen for administrators to join a new call and recall provision, for outstanding vaccinations, within our Community and School Aged Immunisation Service at Hertfordshire Community NHS Trust. This role will work on a rota basis across Monday to Saturday, 10am to 8pm as a member of the Call & Recall Team for HCT. The post holder...

  • Parts Advisor in City

    2 weeks ago


    City, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £27,000OTE - £30,000Location - Cardiff A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with quality customer service skills. ...

  • HR and Er Advisor

    7 days ago


    Welwyn Garden City, United Kingdom Tiger Recruitment Full time

    An excellent opportunity has arisen for a Senior HR Advisor with Employee Relations experience to join a leading professional services organisation. This is a full-time permanent hybrid role that includes 2-3 days in the office. There is the option towork from the central London office, or there is a regional office based in Hertfordshire. With a fantastic...

  • Part-time Handyman

    2 weeks ago


    Welwyn Garden City, United Kingdom Playschool Nursery Full time

    **Part time Handyman - Playschool Nursery** **Job description** We are looking for a part time Handyman to work across our three settings - which are based in St Albans/Harpenden and Welwyn Garden City. This is a part time role - 2-3 shifts per week - flexibility is essential. **Tasks and Responsibilities** - To carry out small general repair’s to...

  • Cleaner (Part-time)

    4 weeks ago


    Welwyn Garden City, United Kingdom CIAR Property Services Ltd Full time

    Needs to be someone local as the site is far away from London. Has to be able to carry out the cleaning on a Monday.Working hours are 8 hours per week. Must be on a Monday and can be 4 + 4 on Monday & Tuesday. **Responsibilities**: - Dust and clean items. - Use necessary cleaning materials to perform job duties. - Perform cleaning tasks with mínimal...


  • Welwyn Garden City, United Kingdom PayPoint IT Full time

    **Purpose**: To provide professional, comprehensive and flexible administrative support to the Business Support team. **Main Responsibilities** - To undertake any such duties as required consistent with the nature of the role in support of the business support team - To process decommissions requested by retailers, finance and the business for all PayPoint...


  • Welwyn Garden City, United Kingdom Country Court Full time

    **Customer Relations Advisor - Oakview Lodge Nursing Home, Princes Avenue Welwyn Garden City -Part of the Country Court Family** **Hours: 37.5 Hours per week -Monday to Friday** **Salary OTE £39,000 (£25,000 BASIC & £14,000 Commission for an on-target performance)** Care about people as much as the numbers? Are you a switched-on salesperson with a big...


  • Welwyn Garden City, Hertfordshire, United Kingdom Protyre Full time

    We are a fast-growing national automotive company offering superb training and development opportunities. We are currently seekinga talented Assistant Centre Manager to work on a full time, permanent basis for our growing team. As Assistant Centre Manager you will have experience within a similar role as well as a strong understanding of car technology and...

  • Cleaning Operative

    7 days ago


    Welwyn Garden City, United Kingdom CleanTEC Services Limited Full time

    Cleaning operative required Monday to Friday 4pm till 8pm 20 hours a week 44 weeks a year Permanent position Training and uniform provided **Job Types**: Part-time, Permanent **Salary**: £10.42 per hour Flexible Language Requirement: - English not required Schedule: - Monday to Friday Work Location: In person


  • Welwyn Garden City, United Kingdom Robert Half Full time

    Robert Half Cambridge are partnered with an accountancy practice in their search for a Part Time Accounts Assistant to join their Finance Department in Welwyn Garden City. **The Role**: - Annual accounts for limited companies, partnerships and sole traders - Corporation tax returns - Bookkeeping and VAT returns - Self-assessment tax...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    You will be working 18 hour per week Monday, Friday and Saturday 12noon - 6pm - training will be at our head office in Welwyn Garden CIty AL7 1EL- **We are looking for people, with the right skills, commitment and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have...


  • Welwyn Garden City, United Kingdom ExcelRedstone Full time

    Location: Welwyn Garden City, Hertfordshire, United Kingdom Earnings: £30000.00 to £38000.00 ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the...


  • Welwyn Garden City, United Kingdom Accuro FM Limited Full time

    Cleaner, 6pm-10pm Position: Evening cleaner Location: New QE11 Hospital, Welwyn Garden City, AL7 4HQ Hourly rate: £11.70 per hour Contracted hours: 20 hours per week Holiday entitlement: 25 days DBS check required. DBS and uniform provided by company. Day-to-day Operations: - Empty rubbish bins and take out cardboard etc. - Clean sanitary ware to...