Customer Service Advisor

3 weeks ago


Horsham, United Kingdom Southern Housing Full time

Southern Housing group is among the largest and oldest housing associations in the UK. We are a progressive organisation, changing and developing to meet the demands of an ever changing housing sector; providing good quality homes, value for money and excellent customer service.

The Service centre plays a vital and integral role in the day to day functioning of the group, providing effective resolution to residents and internal/external customer enquires across a wide variety of work areas.

Who we are looking for;
We're looking for an exceptional person to join our team as a Customer Service Advisor.

Working in our Customer Service Centre, you'll provide an efficient and friendly service, acting as the first point of contact for our residents, handling a wide range of enquires received through a variety of channels. A varied role, depending on the team you work in you could be monitoring customer accounts, setting up payment plans, giving advice on anti
- social behaviour or arranging a viewing for a property.

You will be required to act as a problem solver, resolve a variety of situations effectively while providing exceptional customer service.

**Key Skills**

Excellent listening and communication skills

Proven experience in providing excellent customer service.

Ability to multi task and balance a varied work load

Take reasoned and responsible decisions

Enthusiastic and self motivated

You must be able to work shifts based on 35 hour working week between 7.45am and 8.15pm Monday to Friday and 9.00am to 1.00pm on a Saturday.

**So, what can we offer? With us, you'll get**:

- A salary of up to £17,250 p.a.
- Great holidays " 23 days, plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus
- The ability to buy extra leave and discount cards
- Flexible working
- Employee referral scheme
- A great pension scheme
- Cash claim-back on medical treatments
- Travel to work loan
- Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, childcare vouchers, critical illness and travel insurance.



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