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Customer Service Advisor

2 months ago

Horsham, United Kingdom Accord for Resource Solutions (GSC) Full time

We are looking for an experienced customer service advisor to join an established team working within the financial services sector.

Experience working within a financially regulated industry would be advantageous.

What you’ll do
- Understanding and confidently articulating multiple processes in both written and verbal format; specific to KYC (Know Your Customer) & Due Diligence, SLA reporting, Client MI Transactions and Support & Issue Resolution.
- Answer customer queries in accordance with processes and procedures
- Absolute ownership of queries through to satisfactory resolution
- Gain and maintain a good understanding of Platforms within the Financial Services market
- Follow procedures and instructions in order to ensure excellent client outcomes
- Source answers and think logically to find solutions
- Review data to ensure accuracy
- Proactive feedback to other departments where required in order to ensure excellent client outcomes
- Contribute and feedback in team meetings
- Maintain and Improve Customer Satisfaction Survey Results vs targeted SLA’s

The knowledge, experience and qualifications you need
- Excellent phone manner and experience of dealing with challenging calls
- 5 GCSE’s including maths and English language
- 2 A Levels or equivalent
- Willing to learn
- Accurate with good attention to detail
- Ability to work as part of a team and autonomously
- Excellent communication skills both written and oral
- Organised and diligent
- Build rapport quickly and easily

**Job Types**: Full-time, Permanent

**Salary**: £25,000 - £27,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Horsham