Referrals Officer

3 weeks ago


Birmingham, United Kingdom The Salvation Army Full time

**Location**: Birmingham

**Hours**: Minimum 35 per week (Rota Includes weekend, evenings, nights)

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for an empathetic **Referrals Officer** to play an important referrals response role as part of a vital new contract.

**Key Responsibilities**:
The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 12,000 adult victims of modern slavery and human trafficking since July 2011

**You will need**:

- Experience of receiving and assessing referrals by telephone and face-to-face, with the aid of an interpreter where necessary, with similar client groups in a trauma informed context
- Empathy with issues that relate to asylum, homelessness, substance misuse, mental health and general vulnerability and an interest in alleviating and supporting the distress caused to victims
- An understanding of needs based and risk assessments, good administrative skills, proficiency in the use of Microsoft Office and a Case Management System or database
- The ability to remain calm under pressure, lots of self-motivation and the ability to work enthusiastically as part of a team
- A flair for developing and maintaining effective partnership working with sub-contractors, volunteers and other relevant stakeholders
- Outstanding time management skills, a proven ability to multi-task and a willingness to participate in a 24/7 shift rota to include weekends and Bank Holidays and travel within England and Wales

**(please note that once the job closes this will no longer be available to download)**

**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement.**

**Please note that we do not consider C.V's


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