IT Service Desk Technician

1 week ago


Chiswick, United Kingdom Career Personnel Full time

**Summary**

Service Desk is the key technical department at this Media Company. We are responsible for providing IT services to all departments in the disciplines of Broadcast and IT. Our goal is to drive excellence through exceeding expectations as part of the ongoinggrowth success of the business.

The department provides the following:

- 24/7 proactive maintenance and reactive support to ensure industry leading levels of availability for a diverse range of end to end broadcast and IT systems.
- Project design, implementation and documentation to the highest standards providing reliable and resilient technical solutions.

Collaboration with stakeholders to create and maximise efficiencies and optimised technical solutions whilst utilising existing available resources.

**Responsibilities**

As a member of the Service Desk team within this company you will help maintain stability and reliability on the platform and manage change to ensure maximum customer viewing experience and drive technical strategic evolution to meet the ever-changing businessrequirements.
- Troubleshooting day to day issues
- Providing deskside and remote support to users when needed.
- Work with your colleagues to learn and explore the most effective and efficient way of maintaining and managing all technical systems as well as in-depth root cause analysis of faults and failures.
- Take ownership of tickets and ensure they are responded to in a timely manner and followed through until resolved.
- Ensuring all IT & Broadcast Kit are checked in/out in the asset register and kept up to date.

**Requirements**:
Customer care, good organisational skills with the ability to communicate technically on all levels.
- Achieve and maintain high standards in all areas of performance
- Developed efficient and effective time management.
- Ensure Service Levels are maintained
- Excellent interpersonal skills?self-motivated and dedicated in obtaining objectives.
- Troubleshooting proficiency, ability to assess and?determine the?priority of service related issues
- Showing an aptitude in technology and patience in learning and understanding
- A strong thirst for knowledge and career progression
- To be considered as loyal, dependable, reliable, trustworthy with integrity
- A conscientious and hard worker willing to go that extra mile when needed

**Technical Requirements**
- Hardware Troubleshooting and Build experience
- Active Directory / GPO
- Windows 10 and Server
- Office 365 / Admin Portal
- Previous experience working in a problem-solving IT role
- Major Plus: - Understanding of ITIL Service Delivery
- This role is shift based 40h/week average (160h/4weeks)_


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