Service Desk Manager

3 days ago


Chiswick, United Kingdom CV-Library Full time

As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current challenges and future projects, as well as monitor and manage service desk performance and Service Level Agreements (SLAs).
 
Tech:

Azure
Office 365
ITIL certificationService Desk Management:

Daily oversight of the Service Desk team.
Manage incidents and service requests through their full lifecycle.
Conduct first-line investigation and diagnosis for all incidents and service requests.
Ensure incidents are correctly assigned, prioritized, and the backlog is effectively managed.Incident Management:

Optimise, automate, maintain, and report on incident management systems and processes.
Ensure clear and consistent communication, leveraging automation where possible.
Prepare a monthly incident reporting pack, including insights, data, trend analysis, and executive summaries.
Lead monthly incident management forums, retrospectives, and lessons learned sessions.Governance and Compliance:

Maintain up-to-date documentation for the Incident Management Process and relevant policies.
Ensure all systems comply with regulatory requirements and are auditable.
Drive business awareness and accountability among service owners regarding incident responsibilities.What’s in it for you?

25 days + Bank
L&D budget to enhance your professional and personal skills
Hybrid working
Pension
Flexi benefits – health care, perks, tech
Wellbeing benefitsProcess:
1st stage to take place before Christmas
2nd stage 1st week of Jan



  • Chiswick, Greater London, United Kingdom Optimal Spine Full time

    Your Key ResponsibilitiesAs our Front Desk Coordinator, you will be responsible for holding empathetic conversations with patients up to 20 minutes in person or over the phone, ensuring they feel warmly welcomed and remembered. You will also answer patient questions with authority, increasing the likelihood of booking an appointment and reaching their...


  • Chiswick, Greater London, United Kingdom Optimal Spine Full time

    About the RoleIn this key position, you will provide exceptional service to existing, prospective, and returning patients, ensuring they achieve their health objectives and receive a WOW-level service throughout their journey. This involves holding empathetic conversations, ensuring patients feel warmly welcomed and remembered, and answering patient...


  • Chiswick, United Kingdom The Steam Packet Full time

    About the RoleWe're seeking an experienced Senior Service Manager to join our management team at The Steam Packet in Chiswick. As Assistant Manager, you'll be responsible for ensuring the smooth operation of our busy pub, providing exceptional customer service, training and leading our team members, and driving business growth through strategic planning and...

  • Gp Receptionist

    6 months ago


    Chiswick, United Kingdom Chiswick Medical Partnership Full time

    **Receptionist required for busy GP Surgery in Chiswick.** An opportunity to work in a GP partnership across 3 practices in Chiswick has become available. The role will involve dealing with patients at the front desk, answering telephones, and other administrative duties. You will provide a positive, professional and compassionate service at all...

  • Service Manager

    2 days ago


    Chiswick, United Kingdom The Steam Packet Full time

    About the RoleWe're looking for an experienced Assistant Manager to help us take the helm in delivering outstanding service at The Steam Packet in Chiswick. As part of our management team, you'll be responsible for ensuring the smooth operation of our busy pub.As Assistant Manager, you'll welcome and care for customers, train and lead our lovely bar/waiting...

  • Service Planner

    2 months ago


    Chiswick, United Kingdom CV-Library Full time

    Job Advertisement: Service Planner Location: London Office, Chiswick Hours: 9 am - 5 pm, office-based with some hybrid flexibility  Our client is seeking an experienced Service Planner to join our Maintenance team in our Chiswick, London office. This role is critical to the planning and administration of our service contracts with major infrastructure...

  • Service Planner

    4 weeks ago


    Chiswick, United Kingdom Orion Electrotech Full time

    Job Advertisement: Service PlannerLocation: London Office, ChiswickHours: 9 am - 5 pm, office-based with some hybrid flexibility Our client is seeking an experienced Service Planner to join our Maintenance team in our Chiswick, London office. This role is critical to the planning and administration of our service contracts with major infrastructure...


  • Chiswick, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! Service Transition Lead / Senior Service Practitioner Chiswick, West London - Hybrid About the role: This is a new and exciting role reporting to the Global Head of Service Manager. The senior service practitioner is a key role to develop and fostering a Service Management culture within the global IT,...


  • Chiswick, United Kingdom CV-Library Full time

    Technical Services Supervisor - Client Direct - West London - Up to 62k  Have you ever wanted to work client side? Would you like to work for an amazing organisation based in West London?  Have you got a strong engineering background and are looking for a challenging role? If so please read on....  An amazing venue in...


  • Chiswick, Greater London, United Kingdom Huntress Full time

    Job Overview:We are seeking a charismatic and efficient Host/Receptionist to join our luxury car showroom team in West London. As a key member of the team, you will be responsible for delivering exceptional customer service, managing phone calls, and maintaining the showroom's appearance.Key Responsibilities:Greet and welcome guests/visitorsBe available to...


  • Chiswick, Greater London, United Kingdom CV-Library Full time

    We are looking for a Financial Services Leader to join our team at Vitae Financial Recruitment and drive revenue growth across the portfolio.About the RoleYou will be responsible for leading revenue and margin improvement plans, facilitating NRM processes, and working closely with finance leads and customer teams to drive top-line growth. The ideal candidate...


  • Chiswick, United Kingdom BSI Full time

    Great that you're thinking about a career with BSI! Job Title: Salesforce Operations Lead Location: Chiswick/Milton Keynes About the role As the team leader, your responsibilities will encompass managing support tickets, ensuring resolutions are delivered promptly, optimizing process efficiency, and developing standard operating procedures (SOPs), FAQs,...

  • Aftersales Manager

    4 weeks ago


    Chiswick, United Kingdom Norton Way Group Full time

    After sales Manager - dual franchiseA bit about us:Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence.Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo)We've cultivated a culture...

  • Aftersales Manager

    2 months ago


    Chiswick, United Kingdom CV-Library Full time

    After sales Manager - dual franchise A bit about us: Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo) We've cultivated...

  • Tour Guide

    6 months ago


    Chiswick, United Kingdom Asahi Europe & International Full time

    Brewing has taken place on the River Thames for more than 350 years and the Griffin Brewery opened there in 1845. Based in Chiswick, West London our Griffin Brewery is London’s oldest continuous working brewery and became part of Asahi UK through acquisition in 2019. It was the first brewery to win the CAMRA Champion Beer of Britain award and has produced...


  • Chiswick, Greater London, United Kingdom Michael Page (UK) Full time

    About the RoleWe are seeking an experienced Indirect Procurement Specialist to join our client's procurement team in West London. As a key member of the team, you will be responsible for developing and implementing indirect procurement strategies across marketing, facilities, and services.Key ResponsibilitiesDevelop and execute comprehensive indirect...

  • Assistant Manager

    2 months ago


    Chiswick, United Kingdom Halfords Full time

    Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the...

  • Hospitality Manager

    2 days ago


    Chiswick, United Kingdom The Steam Packet Full time

    About the Role:We are seeking an exceptional Hospitality Manager to join our team at The Steam Packet in Chiswick. As a key member of our management team, you will be responsible for leading our busy pub, managing services, planning events, and welcoming customers.Salary: Up to £34,000 plus tronc (tips paid into your bank)About You:You will have experience...


  • Chiswick, United Kingdom CV-Library Full time

    Customer Service Advisor – Warehouse Operator – Full Time role – Chiswick based **DRIVING LICENSE REQUIRED (at least 6 years)** This is a full-time role with varied responsibilities. As a multiskilled warehouse operative you are responsible for a combination of different tasks. You will be working both alone and as part of a team. You...

  • Aftersales Manager

    1 month ago


    Chiswick, United Kingdom CV-Library Full time

    Aftersales Manager - Main Dealership - £65,000 OTE- Chiswick I am currently seeking an experienced Aftersales Manager to join a successful prestige main dealership in the Chiswick area. Monday to Friday 08:00 to 18:00 Alternate Saturday 08:00 to 13:00 Enhanced maternity, paternity & adoption packages Annual leave purchase...