Front Desk Administrator
3 weeks ago
Optimal Spine is a rapidly growing clinic in Chiswick, London. We are dedicated to providing exceptional patient care and service. Our team is passionate about delivering a WOW-level experience for every patient.
We are looking for an experienced Front Desk Administrator to join our Sales & Follow-up team. The successful candidate will be the first point of contact for patients, ensuring they feel warmly welcomed and remembered throughout their journey.
About the RoleThis full-time role involves working directly with patients and clinicians, answering inquiries, and addressing concerns promptly. The ideal candidate will have excellent communication skills, be empathetic, and possess the ability to learn new skills quickly.
The successful candidate will also be responsible for:
- Managing the front desk, handling phone calls, and responding to emails in a timely manner.
- Organising schedules, prioritising tasks, and meeting deadlines efficiently.
- Maintaining accurate records, ensuring confidentiality, and adhering to data protection policies.
- Demonstrating flexibility, adaptability, and a proactive approach to resolving issues.
- Providing exceptional customer service, ensuring patient satisfaction, and exceeding expectations.
At Optimal Spine, we believe in investing in our staff's growth and development. As a Front Desk Administrator, you can expect:
- A competitive salary of £25,000 - £30,000 per annum, depending on experience.
- Ongoing support and training to help you achieve your professional goals.
- An opportunity for personal development in a supportive environment driven by its strong culture and values.
- A fun and dynamic work atmosphere, friendly patients, and a positive team spirit.
To apply for this exciting opportunity, please submit your most recent CV. We look forward to reviewing your application and discussing further.
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