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Depot Administrator

1 month ago

Peterborough, United Kingdom Watling JCB Full time

**Company Information**:
Watling JCB Limited is a privately owned and owner managed profit making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

**Main Responsibilities of the Role**:
Liaising with customers to agree additional work identified through vehicle/machine health checks. Arranging parts and to book work. Producing accurate estimates to send to the customer, following up with customers to agree work, recording outcomes to determine success of vehicle/machine heath checks. Help with office admin which includes invoicing and inputting information and to book services.
**Duties**:

- Build strong and positive relationships with customers
- Feedback any important customer information to the Company
- To monitor the backend systems and compile estimates for required further work
- Contact customer and sell identified work and other products and services we offer
- To liaise with the Parts department and hand over parts sales leads identified
- To liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
- Inputting information to create worksheets
- Helping to invoice to customers and to follow up order numbers
- Occasional overtime on Saturday mornings, when required
- Any other duties as deemed necessary to fulfil the role
- Telephone Answering; Internal and external calls, message taking
- Systems; Use of ADP, Microsoft Outlook, Excel and Word.
- Assist in other service administration as and when required

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Analysing and investigating, ability to gather information systematically to establish facts and principles for problem solving
- Commercial Awareness, ability to understand the commercial realities affecting the organisation
- Flexibility, ability to adapt successfully to changing situations and environments
- Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

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