Community Link Worker

3 weeks ago

Scunthorpe, United Kingdom Citizens Advice North Lincolnshire Full time

Job description

**Location**: Scunthorpe General Hospital, Scunthorpe, North Lincolnshire.

**_ We are open to all discussions about flexible working. We want to enable you to have a good work/life balance that suits your needs as well as those of the business_**.**

**This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work **You’ll be part of a newly established and innovative service working across the Emergency and Same Day Emergency Care Departments at Scunthorpe General Hospital.

You’ll be working as part of a wider integrated team and will be a physical presence at all touch points and decision making opportunities. You’ll enable targeted, preventative community interventions that are focused on admissions avoidance and turning people around at the ‘front door’.

You’ll act as the first point of contact for all referrals into the voluntary and community sector ensuring people who can be supported through a community response are linked to appropriate interventions addressing the social, economic and environmental factors that affect people's health.

You’ll empathise with people and provide person-centred support in a non-judgemental way, enabling them to self-manage. You’ll use a strength-based approach focusing on what the person can do for themselves to improve their health and will build resilience by supporting them to identify what assets they already have or can draw upon.

You’ll ensure service data and local intelligence is captured and communicated to inform the review, revision and development of interventions to meet needs, strengthen community and individual resilience and help to develop and grow accessible and sustainable activities and services that address the wider determinants of health and reduce health inequalities.

You’ll also record project outcomes and develop a feedback loop ensuring the impact of community response is reflected back to system partners, facilitating understanding of the impact of low level interventions on individuals and the system as a whole.

This exciting pilot will test the approach with the aim of the model becoming sustainable through business as usual funding streams by enabling people to access local community support, encouraging self management and becoming more resilient and less reliant on emergency healthcare.

**You’ll really be able to make the role your own. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.**

**What we offer our staff**

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue - unlimited issues per annum
- Employee legal helpline
- Consulting services - financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants - excluding counselling and legal advice

**Annual leave**: Annual leave is 28 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment

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