College Services Advisor

3 weeks ago


Nottingham, United Kingdom Kaplan International Full time

**College Services Advisor**

**£ 22,000 per annum + benefits (Permanent)**

Established in 2005, Nottingham Trent International College was Kaplan International’s first pathway college. With students from more 70 countries, the College is a vibrant place. Based at the heart of the City campus in the Belgrave Centre, we offer studies at three different levels (Foundation Certificate, International Year One and Pre-Master’s) leading to over 200 degrees at Nottingham Trent University. Students and staff have access to a wide range of University facilities.

At the heart of our educational approach is a belief in supporting students to become independent, motivated learners who will thrive in higher education.

The College Services team play a vital role covering all aspects of the student lifecycle, from registration to course completion. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration.

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.

As a College Services Advisor you will:

- Provide excellent customer service in a student facing environment.
- Deal with student enquiries by providing a flexible, personalised and inclusive approach.
- Maintain accurate information on the student management system.
- Provide administrative support.
- Engage students by running student events and maintaining social media channels
- Support pre-arrival, arrivals, registration and welcome events.
- Assist in the maintenance and development of student-facing content.
- Support the development and delivery of extra-curricular activities.
- Support students in relation to wellbeing and safeguarding.
- Assist compliance with regulatory frameworks.
- Have a flexible approach to work, for example, some out of hours work may be required during busy periods.
- Work with the College team to continuously improve the student experience.
- Carry out any other duties as required by the College Management Team.
- Ability to deliver excellent customer service skills.
- Good level of verbal and written communication skills
- Strong interest in working in education and in particular international students.
- Confident with IT, in particular Microsoft Excel.
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals.
- Attention to detail.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.

**Interviews will take place in week commencing 19th June 2023.**

**About Kaplan International Pathways**

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

**Benefits**
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

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Applicants must be able to provide proof of eligibility to work in the UK._**

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£22,000 Per annum + Benefits



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