Customer Services Advisor

4 weeks ago

Nottingham, United Kingdom Kaplan International Full time

**Customer Services Advisor
- Part time**

Location**: Kaplan Living Nottingham**

Reporting to**:Deputy Manage**r

Hours of Work**:12 hrs p/w Sunday 8am to 8pm**

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.



**Main responsibilities and functions**
- To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- Embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.

**Duties required**

**Building management**
- Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
- Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
- Logging of maintenance requests
- Assisting with the completion of tenancy agreements
- Inputting of student data into the relevant systems
- Help to enhance the student experience within the social communal areas
- Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

**Financial**
- Assist in the Management of payment, debt management and invoicing.
- Work with internal and external partners to improve services, value for money and profitability.

**Marketing promotion**
- Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Assist in marketing of the property to direct let customers where required
- Assist in marketing to existing customers to maximise returner students
- Assist in marketing and management of lettings including short-term contracts and summer lets
- Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
- To assist with open days
- Conduct sales viewings to perspective students
- Assist in preparing and managing the student social programme.

**Service provision**
- To ensure that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

**Compliance**
- Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
- To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation

**General**

Any other duties as required by the Management team

The successful applicant will:

- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the ‘more than just a room’ philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines

Our Kaplan Living team lead from the front and by example. If you think you are that person then please send us your CV along with a covering letter detailing why you feel you meet our criteria

**The Kaplan Living team are committed to providing a safe, friendly environment where students can enjoy life and thrive in their studies. If you believe you have the skills and attributes to contribute to our team, please send us your CV and covering letter explaining why you’d like to work at Kaplan Living.**

**_

**_
Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan Living**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan In

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Naylor George Recruitment Full time

    Customer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    4 days ago

    Nottingham, United Kingdom Astute Recruitment Limited Full time

    Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency. Duties Include: Providing...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom Countrywide Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham . As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear,...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom 4M Recruitment Full time

    Our client is currently looking to recruit a Customer Service Advisor on a permanent basis, working on a hybrid basis from their offices based in Annesley. Customer Service Advisor £21,500 - £22,500 Annesley - Hybrid After training you will work on 2 shifts including 8am - 4pm Monday to Friday, 12pm - 8pm Monday - Friday (home based) and 1 Saturday in...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom JR Recruitment Full time

    Customer Service AdvisorNottingham City Centre Outskirts (near London Road) with free parkingc. £22,500Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.Responsibilities...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Customer Service Advisor

    1 day ago

    Nottingham, United Kingdom TribePost Full time

    **Benefits**: - A competitive salary in a growing company committed to our people. - 29 days holiday incl. bank holidays. - Holidays increase with length of service. - Hybrid working. - Pension contributions. - Health scheme benefits. - Life Insurance (x 3 times salary). - Bike2Work Scheme. - Employee Assistance Program. - Free on-site parking. Enva is a...

  • Client Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Client Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    **Customer Service Advisor** **Nottingham** **£19,000 - £21,000** **Full-Time, FTC (9-12 Months)** Macildowie are pleased to be working with a reputable, nationwide company to assist them in their search for a **Customer Service Advisor**. Value add up-selling is very much part of this role, as well as the passion to drive outstanding customer...