Training & Recruitment Officer

2 weeks ago

Manchester, United Kingdom Go North West Full time

Boyle Street, Manchester, M8 8UTThis role will initially be based at our Queens Road depot in Manchester until September 2023 and will then move to our Bolton depot.

**Purpose**

The Training and Recruitment Officer will primarily conduct all aspects of PCV driving licence acquisition training (theory and practical) in a safe and professional manner, striving for the highest standards in road safety and customer care. The Training and Recruitment Officer will also deliver any non-driver training as and when the requirement arises, ensuring all our people are fully equipped for their roles.
- Conduct all aspects of PCV driving licence acquisition training (theory and practical) in a safe and professional manner, striving for the highest standards in road safety and customer service.
- Act as a ‘trained trainer’ for a wide variety of non-driver training whenever the requirement arises.
- Conduct regular driving assessments and remedial training to improve all aspects of driver performance.
- Instruct trainee drivers to DVSA test standard, carrying out practical driving assessments and delivering course training materials with a high degree of detail.
- Deliver all aspects of classroom-based training and induction, including driver Certificate of Professional Competence (CPC) periodic training.
- Undertake regular Continuous Professional Development (CPD) to ensure excellent knowledge of new legislation and best practice.
- Maintain accurate records for all aspects of training and recruitment delivery using both paper and electronic systems.
- Assist with incident investigations using extensive knowledge of driver behaviour and driving standards.
- Providing updates and escalating key issues or concerns to the wider management team.
- Liaise with operations and HR colleagues about all aspects of recruitment activity, including assessments, interviews, and compliance checks (medical, drug and alcohol).
- Engage front line colleagues though effective communication, active listening, and recognition.
- Work alongside head office, operational, and engineering team members, fostering excellent working relationships to effectively manage all aspects of training and recruitment delivery.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.

**Knowledge & Experience Requirements**
- Must have held a minimum of a Category D driving entitlement for over 3 years.
- Must have valid driver CPC training.
- Previous experience in a driver training environment.
- High motivation to achieve stretching targets connected with recruitment and training.
- Strong written and verbal communication skills.
- Effective listener with the ability to empathise and treat others with respect.
- Ability to use own initiative to resolve issues.
- Computer literate with the willingness to embrace new technology.
- Ability to effectively assess situations quickly and to react appropriately when under pressure.
- Excellent knowledge of relevant legislation, regulations, performance indicators and company procedures and agreements relating to service delivery.

**Hours & Salary**
- Full or part time to be discussed at interview
- £33,534.32 - for the full time position

**Behaviour Requirements**
- **Information seeker** - regularly assess information and data; looking inside and outside the organisation for ways to improve
- **Ideas generator** - value fresh thinking and develop innovative ideas to drive the business forward
- **Flexible thinker** - consider business challenges from different perspectives, considering the views of others
- **Effective communicator** - communicate with others in clear, concise, and engaging ways, while being unafraid to challenge practices, behaviour, or ways of doing things
- **Collaborative team worker** - value others’ contributions, encouraging teamwork and collaboration
- **Active influencer** - build long-term relationships to develop mutually beneficial networks
- **People developer** - create a learning and development environment where people can fulfil their potential
- **Confidence inspirer** - adopt a positive attitude and builds confidence in others
- **Trust builder** - achieve results through building relationships based on treating people with respect and dignity
- **Action enabler** - make things happen; being accountable for delivering results especially during times of change
- **Continuous improver** - look to improve performance through better measurement and evaluation
- **Customer champion** - keep the organisation one step ahead of the customer

**Key Safety Responsibilities**
- Acting in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation, as well as any customers, clients, and visitors.
- Ensuring that you and any guests to any company premises understand emergency and eva

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