Customer Service Advisor

3 weeks ago


Hull, United Kingdom DNA Payments Group Full time

**The opportunity**

We’re looking for multiple Customer Service Advisors to join our expanding team based in Hull. Reporting to Jordan Osborne, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join ahighly motivated team and be part of a growth business working with colleagues who care about our customers.

Working hours: 37.5

In office/remote/hybrid: Office

**What you’ll be doing**
- Dealing with, but not limited to, billing enquiries, technical issues, swapping / ordering terminals, product logistics, ordering stock.
- Achieving your KPI’s to provide our customers with the highest level of customer service and support.
- Working on systems such as Salesforce, Zendesk, online telephony platforms and other software to support our customer base.

**What you’ll need to succeed**
- Previous experience in a customer service/ call centre role would be advantageous. Call centre experience is not mandatory.
- An interest in business and providing the highest level of customer service.
- A willingness to learn and be accountable for your success and development.
- Previous exposure to our operating systems would be an advantage but full training and support will be given.
- Good communication and listening skills.

**What’s in it for you?**

You’ll work with a collaborative team and will join a fast-growth fintech where you’ll get the chance to learn and develop. If that’s not enough you also receive the following benefits.

Life Assurance

Ride to work

Income Protection

Personalised learning budget with Learnerbly

Private Medical

**What we’re about**

Founded in 2018, DNA Payments are one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and Europe. We help businesses receive payments either through POS systems (the ones you tap your card on) or online (ecom).Recently listed in the top 50 fintech start-ups by Beauhurst.

We are one of the largest Paas (platform as a service) and SaaS (software as a service) services providers to multinational Acquirers and Banks; processing over £900million a month with over 90,000 terminals servicing over 60,000 customers across the UK& Europe.

Our team is made up of eight subsidiaries (and counting) - DNA Payments, 123Send, Optomany, Opto KZ, Active Payments, EFT Solutions, Kwalitas, FPMS and Card Cutters. There are 300 of us spread across our head office in London, and regional offices acrossthe UK as well as in Kazakhstan. We are growing and need talent to help us achieve our mission; **to be a Pioneering Payments Provider Powering businesses to thrive.**

**We value ambition, we are curious and we are honest - it’s in our DNA.



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