Service Advisor in Hull

2 weeks ago

Kingston upon Hull, United Kingdom C&B Recruitment Full time

Automotive Service Advisor / Aftersales Advisor

Hull

£29,000 Salary - £35,000k OTE**Join a dynamic team in Hull and build a rewarding career in the automotive industry**We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.**Responsibilities:*** **Welcome and greet customers:** Establish rapport and understand their needs and expectations.* **Assess vehicle problems:** Conduct thorough vehicle inspections, identify repair requirements, and accurately diagnose issues.* **Prepare service estimates:** Provide detailed and transparent estimates for repairs and maintenance, ensuring customer understanding and approval.* **Communicate effectively:** Keep customers informed throughout the service process, providing updates on progress and estimated completion times.* **Manage service bookings:** Schedule appointments efficiently, ensuring optimal workshop flow and customer satisfaction.* **Process payments and invoices:** Accurately handle customer payments and generate invoices, ensuring compliance with company procedures.* **Maintain strong customer relationships:** Build trust and loyalty by providing excellent service and resolving any concerns promptly.* **Contribute to team goals:** Collaborate with colleagues in the service department to ensure smooth operations and achieve department targets.**Qualifications:*** **Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.*** **Strong technical understanding of vehicle systems and repair procedures.*** **Excellent communication and interpersonal skills, with a focus on customer satisfaction.*** **Ability to work independently and as part of a team.*** **Proficient in using computer systems and service management software.*** **Valid UK driving license.****Benefits:*** **Competitive salary and benefits package.*** **Opportunities for professional development and career advancement.*** **Dynamic and supportive work environment.*** **Discounted vehicle purchase and service rates.**

If you are an experienced Service Advisor and can commute to Hull daily, then we want to hear from you.

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