Customer Service Advisor

2 months ago


Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/24/0277

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £22737 - £26873

Occupational group
- Customer Services
- Job term
- Full Time
- Appointment type
- Permanent
- Hours
- 37
- Division
- Legal Services & Partnerships - Directorate
- Closing Date
- 21 May 2024
- Proposed Shortlisting Date
- 24 May 2024
- Proposed Interview Date
- 03 June 2024
- Place of work
- Wilson Centre, 1st floor, Hull HU1 2AG
- For an informal discussion please contact
- Rachael Worsnop
- Contact telephone
- 01482 300 309

We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.

A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.

You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.

We have positions available on the Core team, and the working hours are the following:
**Core (7.5 hrs per day)**
- Normal working hours between 08:00-19:00
- Working Monday to Sunday
- You are required to work 1-3 weekends (Either the Saturday or the Sunday with a day off in the week)
- Bank holiday cover is required on a rota basis
- An enhanced hourly rate of pay is applied for weekend and bank holiday working

**Benefits of working for Hull City Council - Working for hull city council**

**Why Hull is a great place to live and work - Working for hull city council**

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.



  • Kingston upon Hull, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Locations: Humberside, Hull** **Contract Type: FTC - 6 months** **Work Pattern: 15 hours per week** **Pay Rate: £**9,473.92** You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure...


  • Kingston upon Hull, United Kingdom Pendragon Full time

    **Customer Service Advisor (Fixed-Term, 6 Months. Monday-Friday, 40 hours per-week)** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to...


  • Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...


  • Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...


  • Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...


  • Kingston upon Hull, United Kingdom BMW Group Retail Full time

    Stratstone Hull is looking for a Customer Service Advisor. **Your role** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to...


  • Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor (Fixed-Term, 6 Months. Monday-Friday, 40 hours per-week)** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to...


  • Kingston upon Hull, United Kingdom HULL COLLEGE GROUP Full time

    **Customer Service Advisor** **Hull** **Salary: £20,103** per annum** **37 hours per week, 52 weeks per year** **Fixed Term until 15th April 2024 or upon return of the post holder** As our **Customer Service Advisor**,** **you** **will provide an effective and high-quality customer focused service at all times to customers and potential customers...


  • Kingston upon Hull, United Kingdom Brook Street Full time

    **Job Title: Customer Service Advisors** **Location: Hull, HU5** **Salary: £21,339 per annum** **Hours: Monday to Friday (Office Hours)** **1 in 3 Weekend Working on a Rota Basis** **About the Client**: We're hiring for Customer Service Advisors on behalf of our client. Our client believes in their staff and in their continuous personal development as...


  • Kingston upon Hull, United Kingdom NRS Healthcare Full time

    Are you someone with customer service experience looking for a 20 hours per week role to suit your working week? This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Melton (nr Hull) is currently looking for a new Customer...


  • Kingston upon Hull, United Kingdom Motus Commercials Full time

    Job Introduction Motus Commercials located in **Hull** is on the lookout for a dedicated** Customer Service Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **Week 1: Monday to Friday 08.00am - 17.30pm** **Week 2: Monday to Friday 08.30am - 18.00pm** **Salary -...


  • Kingston upon Hull, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Melton (nr Hull) is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services,...


  • Kingston upon Hull, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Melton (nr Hull) is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services,...


  • Kingston upon Hull, United Kingdom Adecco Full time

    **Customer Service Advisor** **Willerby** **Full time 37.5 hours per week** **Office based** **£10.45 per hour** **Free Onsite parking** Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent private health care organisations...


  • Kingston upon Hull, United Kingdom Adecco Full time

    **Customer Service Advisor** **Willerby** **Full time 37.5 hours per week** **Office based** **£10.45 per hour** **Free Onsite parking** Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent private health care organisations...


  • Kingston upon Hull, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Willerby** **Full time 37.5 hours per week** **Office based** **£10.25 per hour** **Start date - 29th March** **Free Onsite parking** Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent...


  • Kingston upon Hull, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Willerby** **Full time 37.5 hours per week** **Office based** **£10.25 per hour** **Start date - 29th March** **Free Onsite parking** Adecco are currently recruiting for experienced Customer Service Advisors to join a professional and vibrant patient care contact centre team in one of the UK's leading independent...


  • Kingston upon Hull, United Kingdom KD Recruitment Limited Full time

    Are you a **Customer Service Advisor **working in the **Hull **area and looking to work for a large business with plenty of career opportunities? Are employee benefits important to you as well as continued training and development? Following a period of growth, our client is looking for an additional **Customer Service Advisor** to join their team. They...


  • Kingston upon Hull, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Hull** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...


  • Kingston upon Hull, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Hull - 35 Hour contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...