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Customer Service Advisor
2 months ago
Aquilo recruitment are working in partnership with A market leading business who are looking to add new customer service advisor for a new project in the business & a very exciting time to be part of something new - due to growth there will be opportunitiesto progress long term in this role, and to deal with more technical enquiries
Working hours Monday to Friday - parking on site and excellent benefits.
These roles are crucial to ensure that we are able to offer a professional and 'best in class’ service to our customers as we continue to expand our sustainable portfolio. Job holders will be ambassadors for the company dealing with heat pump technical enquiriesfrom installers and service engineers. They will be expected to promote service excellence at all times.
- Handle inbound and outbound calls from installers and service engineers
- Ensuring that calls are taken effectively and efficiently, providing a positive customer experience, placing the customer first
- Using listening and questioning skills to provide the optimum level of service and technical resolution
- Continually build and contribute to technical support material and guides.
- Taking full ownership of the call from start to finish, using troubleshooting skills
- Recording data accurately on the system
- Support the wider members of the team and internal customers in order to further improve the customer experience.
**Qualifications and experience for a Customer Service Advisor**:
- Excellent customer service skills
- A confident, capable communicator
- Ability to display empathy
- Ability to manage own time and prioritise accordingly
- Able to enter data accurately
- Supportive team player
- Able to work on initiative
- Numerate and literate.
- Able to work well under pressure
- A desire for self-improvement
- Hardworking with a responsible attitude
- Proactive, with the ability to think logically and problem solve.
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