Head of Ict
5 months ago
**Head of ICT - About the role**
This is a great opportunity to join our existing team within a well-established and reputable MSP based in Liverpool, Merseyside.
**Head of ICT - Key Responsibilities**:
- Managing and developing a growing IT team (currently 6 direct reports)
- Ensuring that services are connected in a timely manner and within defined SLAs.
- Providing technical support to customers in line with contractual agreements
- Review IT products and services with the leadership team that enable the company to win recurring revenue business.
- Provide sales team with pre-sales support, attend onsite or phone-based meetings with field sales staff
- Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients.
- Provide the Sales team with technical assistance in preparing proposals.
- Providing updates to Sales and Customers during the provisioning life cycle
- Respond to requests/issues/escalations identified by clients and work with the wider team to develop action plans and resolve issues.
**Administration**
- Internal Network and Infrastructure Administration
- Work to agreed protocols, practices and procedures when providing support to customers
- Attend Customer meetings as a technical consultant, as required, to assist colleagues to win business opportunities.
- Provide 3rd-line support to Curveball customers where required.
- Assist with the scoping and preparation of large customer proposals
- Proactively contacts customers with updates.
**General / Expectations**
- The service currently operates from 8 am to 5.30 pm, Monday to Friday. You will be required to work as directed within these hours according to the needs of the service and the business.
- To use and assist colleagues and customers in the use of information technology systems to carry out duties in the most efficient and effective manner.
- To achieve agreed service outcomes, outputs, and personal appraisal targets, as agreed by the line manager.
- To support company growth initiatives to grow IT recurring revenues.
- To implement the Equal Opportunities policy into daily activities wherever possible.
- 3rd line fault support, diagnosis and resolution experience
- Experience with Microsoft Office 365 and SharePoint Administration
- Experience with Cloud Virtualisation projects (Azure, RDS, AWS)
- Microsoft Windows OS Installation and Support experience
- Microsoft Server OS Installation and Support Experience
- Good Knowledge of fixed line (analogue, ISDN) and SIP solutions.
- In-depth understanding of Connectivity Solutions (DSL, FTTx, Ethernet, MPLS) including planning, configuration, and rollout
- Extensive Network support - (TCPIP/DNS/DHCP/VPN/VLAN/Firewall and Router configuration and management)
- Understanding of Phone system solutions including planning, configuration and rollout
- VOIP and SIP solutions
- Experience in programming, management and support across a number of phone system platforms
- Experience in network cabling, including planning, installation, and delivery of solutions.
- Recognised Project Management qualification
- Experience in the use of a CRM/ Job Ticketing system
-
Senior ICT Infrastructure Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Senitor Associates Full time £40,000 - £45,000Job SummaryWe are seeking a highly skilled Senior ICT Infrastructure Specialist to join our team at Senitor Associates. As a key member of our IT infrastructure team, you will be responsible for supporting the Head of Infrastructure Services and project managers in delivering robust, performant, resilient, and recoverable infrastructure platforms,...
-
Senior ICT Infrastructure Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Senitor Associates Full time £40,000 - £45,000Job SummaryWe are seeking a highly skilled Senior ICT Infrastructure Specialist to join our team at Senitor Associates. As a key member of our IT infrastructure team, you will be responsible for supporting the Head of Infrastructure Services and project managers in delivering robust, performant, resilient, and recoverable infrastructure platforms,...
-
Senior ICT Infrastructure Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Senitor Associates Full time £40,000 - £45,000Job DescriptionAs a Senior ICT Infrastructure Specialist at Senitor Associates, you will play a key role in supporting the Head of Infrastructure Services and project managers in delivering robust, performant, and resilient infrastructure platforms, datacentre, and cloud platforms.Key ResponsibilitiesParticipate in the design, deployment, and implementation...
-
Senior ICT Infrastructure Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Senitor Associates Full time £40,000 - £45,000Job DescriptionAs a Senior ICT Infrastructure Specialist at Senitor Associates, you will play a key role in supporting the Head of Infrastructure Services and project managers in delivering robust, performant, and resilient infrastructure platforms, datacentre, and cloud platforms.Key ResponsibilitiesParticipate in the design, deployment, and implementation...
-
Head of Law
6 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Law and Social Justice wishes to appoint a Head of Law. This is an exciting opportunity to join a dynamic, innovative and globally oriented Law School which is in a process of transformation reflected in significant growth in terms of research activity, education portfolio and recruitment of academic members of staff. We are seeking to appoint...
-
Network Infrastructure Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Archbishop Blanch C of E High SchoolLiverpool Full timeAbout the RoleThe Archbishop Blanch Church of England High School for girls in year 7-11, with a mixed sixth form, is seeking a highly skilled Network Manager to join its team. The successful candidate will be responsible for proactively developing and maintaining the school's ICT provision through managing the operational service and developing strategies...
-
Bar Staff
5 months ago
Liverpool, United Kingdom The Head of Steam Full timeWe have full and part time positions at the Head of Steam Liverpool. We are looking for some fantastic individuals to join our team in a fast paced environment. Applicants must have experience in hospitality and food service. If you are interested in becoming part of our amazing team please get in touch **Job Types**: Part-time, Permanent Pay: From...
-
Head of Finance Systems
4 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe Finance department is seeking to appoint a Head of Finance Systems. This a critical role within the Finance department, as it focuses on optimising system usage and supporting change initiatives. The university is currently in the process of migrating its ERP system (Unit4) to the cloud with the aims of enhancing efficiency, accessibility, and...
-
Chair and Head of The Department of Sociology
5 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Law and Social Justice wishes to appoint a Head of Department in Sociology, Social Policy and Criminology. The role of Head of Department will be fixed term until 31 July 2029 initially and will be offered in combination with a permanent post at Professorial level. You will be an inspirational academic leader, with a clear vision for success...
-
Network Infrastructure Specialist
2 weeks ago
East Liverpool, Ohio, United Kingdom Archbishop Blanch C of E High School Full timeAbout Archbishop Blanch Church of England High SchoolWe are seeking a highly skilled Network Manager to join our team. The successful candidate will be responsible for developing and maintaining our ICT provision, ensuring our network and infrastructure are stable, up-to-date, and fit for purpose.The Network Manager will work on ICT projects, developing the...
-
Deputy Head of Operations
3 weeks ago
Liverpool, Liverpool, United Kingdom Ministry of Justice Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Head of Operations to lead the operational delivery of our National Services. The successful candidate will be responsible for providing high-quality service provision and complex operations, including those delivered within our high-profile and larger site(s).About the RoleThe Deputy Head of...
-
Deputy Head of Operations
3 weeks ago
Liverpool, Liverpool, United Kingdom Ministry of Justice Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Head of Operations to lead the operational delivery of our National Services. The successful candidate will be responsible for providing high-quality service provision and complex operations, including those delivered within our high-profile and larger site(s).About the RoleThe Deputy Head of...
-
Head of Trials Management Grade 9
5 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe Liverpool Clinical Trials Centre (LCTC) provides the infrastructure for the planning, design, conduct and analysis of therapeutic and other clinical trials, spanning from first-in-man to large randomised trials, and other high-quality designs. Clinical areas include paediatrics, neuroscience and cancer with over 110 staff contributing to the design,...
-
Chair and Head of Department
5 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Histories, Languages and Cultures wishes to appoint a Head of Department in Languages, Cultures and Film. The role of Head of Department will be fixed term until 31.07.2029 initially and will be offered in combination with a permanent post at Professorial level. You will be an inspirational academic leader, with a clear vision for success and...
-
Art and Design Lecturer Part-Time Position
3 weeks ago
Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full timeJob Title: Art and Design Lecturer Part-TimeAbout the Role:We are seeking a highly skilled and experienced Art and Design Lecturer to join our team on a part-time basis. As a Lecturer, you will be responsible for delivering high-quality teaching and learning experiences to our students, ensuring they achieve their full potential.Key Responsibilities:To...
-
Head of Supporter and Alumni Communications
5 months ago
Liverpool, United Kingdom University of Liverpool Full timeWe are looking for a creative, goal-driven marketing and communications professional to join our growing team at the University of Liverpool. The Head of Supporter and Alumni Communications is a new role that is pivotal in supporting the Development and Alumni Relations team to create and deliver communication campaigns that will engage our global audiences...
-
Art and Design Lecturer Part-Time Position
2 weeks ago
Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full timeJob Opportunity: The City of Liverpool College is seeking a highly skilled and dedicated Art and Design Lecturer to join our team. This is a part-time position that requires a strong passion for education and a commitment to delivering high-quality lessons.Key Responsibilities:To contribute to the College's strategic objectives and engage in the annual...
-
Part-Time Art and Design Educator
3 weeks ago
Liverpool, Liverpool, United Kingdom The City of Liverpool College Full timeJob Opportunity: Art and Design LecturerWe are seeking a highly qualified and experienced Art and Design Lecturer to join our team at The City of Liverpool College. As a Lecturer, you will play a key role in delivering high-quality education to our students, ensuring they receive the best possible learning experience.Key Responsibilities:Contribute to the...
-
Art and Design Lecturer Part-Time
3 weeks ago
Liverpool, Liverpool, United Kingdom The City Of Liverpool College Full timeJob Title: Art and Design Lecturer Part-TimeWe are seeking a highly skilled and experienced Art and Design Lecturer to join our team at The City of Liverpool College. As a Part-Time Lecturer, you will be responsible for delivering high-quality teaching and learning experiences to our students, ensuring they achieve their full potential.Key...
-
Head of Application Support
1 month ago
Liverpool, Liverpool, United Kingdom Allied Bakeries | part of Associated British Foods plc Full timeJob Title: Head of Application SupportThe Head of Application Support will lead the Application Support and Technical Services teams within the GSC Information Systems (IS) function of Allied Bakeries | part of Associated British Foods plc. This role is responsible for ensuring the smooth operation and maintenance of various business-critical applications...