Overseas Visitor Support Officer
6 months ago
The post holder will provide support to the Overseas Visitor Manager in their duties and will assist in the identification of overseas visitors who are liable for charge of NHS treatment. The post holder will liaise with patients, their representatives or carers to ascertain the patient’s entitlement to free NHS treatment.
The post holder will provide comprehensive administrative support and must have excellent communication and attention to detail skills.
You must be proficient in the use of Microsoft packages in order to enter accurate data into databases and produce patient correspondence.
The post holder will be responsible for overseas visitor income identification and collection. The main purpose of the post is the identification of NHS charge-eligible and charge-exempt patients across the trust. The post holder will ensure that all overseas patient activity is accurately recorded and costed, and the billing information provided to the Finance department in a timely manner.
The post holder officer is the designated person for interviewing overseas visitors to ascertain eligibility for NHS care and will act as an advisor for queries on overseas visitors across the Trust.
The role will require a high degree of empathy in dealing with extremely sensitive issues, in particular explaining where funding is not available. There will often be language barriers.
The post holder will be required to deputise for the Overseas Manager.
Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:
Key Relationships
The post holder will liaise regularly with the Finance Team (including Income & AR), booking team and also clinicians, service manager’s local immigration teams and NHS Counter Fraud.
Overseas visitors
The post holder will be expected to interview, assess, and identify whether an overseas patients claim for free NHS treatment is valid, based on the latest guidance on implementing the overseas visitor hospital charging regulations, and comprehensively manage the case.
They will provide support to finance colleagues to ensure ( where appropriate ) that funds are recovered in a timely manner either from the patient, insurance company or via a reciprocal agreement. The post holder will act as an advisor for queries on overseas visitors across the Trust.
**The post holder will be expected to**:
Have knowledge and understanding of complex DHSC Overseas Visitors charging guidance. To implement and monitor compliance with the Trust policy and procedure for overseas visitors.
Liaise regularly with the Outpatient Booking Centre in respect of referrals regarding NHS eligibility.
Be responsible for conducting regular training and raising awareness with multi professional teams (medical, nursing, managerial and administrative). This includes attendance at staff inductions plus the adhoc provision of training.
Implement the recommendations and advice of Trust audits and national guidance. Disseminate appropriate detail of the procedure to first stage officers and managers working in patient areas.
Work with colleagues within the Finance department to ensure appropriate mechanisms are in place to support raising invoices on a timely basis and to facilitate collecting information required to ensure payments are received promptly.
Be responsible for debt chasing in a timely manner for the overseas patient’s unpaid debt and follow standard credit control process in place within the accounts receivable office.
Produce regular feedback reports for the Trust in terms of income achieved.
Act as a resource on legislation and best practice regarding Overseas Visitors and entitlements.
The post holder will be required to secure payment from chargeable patients and undertake debt chasing for the unpaid debt by following the standard credit control process in place within the Accounts Receivables team.
Budgetary - Resource Management
**Th
-
Overseas Visitor Support Officer
6 months ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeKey Relationships The post holder will liaise regularly with the Finance Team (including Income & AR), booking team and also clinicians, service managers local immigration teams and NHS Counter Fraud. Overseas visitors The post holder will be expected to interview, assess, and identify whether an overseas patients claim for free NHS treatment is valid, based...
-
Overseas Visitors Officer
3 months ago
Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full timeJob summary JOB SUMMARY: The post holder acts as the Trust focus for Overseas Visitors, ensuring thatmaximum overseas visitor income is recovered for the Trust through a mixture ofdirect patient contact, daily reports and through the support of other staff within the Trust. The post holder will determine whether patients suspected of not being...
-
Volunteer Visitor
6 months ago
Liverpool, United Kingdom SSAFA Full timeThis role covers Liverpool and surrounding areas. Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you. **What is a Visitor?** SSAFA Visitors provide support to...
-
Finance Director
3 days ago
Liverpool, Liverpool, United Kingdom Accountable Recruitment Careers Full timeWe are excited to be working with Accountable Recruitment Careers to recruit an experienced Finance Director - UK and Overseas. This role plays a pivotal part in their Finance and Accounting team, focusing on tax filings, monthly financial close, audit management, reporting, and key SAP initiatives.The successful candidate will have a good understanding of...
-
Liverpool, Liverpool, United Kingdom mydentist Full timeWe are pleased to announce an exciting new opportunity at mydentist for a Clinical Supervisor to support our first of its kind training scheme in the North West.This role will be based at our Training Practice near Preston, where you will work with overseas qualified dentists to obtain their NHS performer numbers. As a Clinical Supervisor, your primary...
-
Support Officer
6 months ago
Liverpool, United Kingdom Bardwood Full time**About the role** Title - Retail Security Officer Pay Rate - 10.90 Location - Liverpool Shift Timings - 40hrs per week minimum You will be working in a well-known retail store, which holds various stock. Officers are responsible for providing safety and security to both staff and visitors alike. **Your main responsibilities may include**: -...
-
Business Support Officer
6 months ago
Liverpool, United Kingdom Colbern Limited Full time689066-4284-2423 NCD Business Support Officer Liverpool Contract £11.82.per hour Our client is looking for an experienced Business Support Officer. 1. To maintain appropriate, up to date and accurate electronic records on relevant systems 2. To perform support duties related to the processing of information, progress chasing of documentation and...
-
Office Admin and Team Support
6 months ago
Liverpool, United Kingdom Corpore Full timeCorpore is an award winning independent absence, injury and risk management provider. We are one of the largest rehabilitation and injury management companies in the UK. We deliver an independent rehabilitation service and are a provider of impartial absence, injury and risk management. Our Clinical Services Team provides rehabilitation management to...
-
Liverpool, Liverpool, United Kingdom Accountable Recruitment Full timeAbout the RoleWe are seeking an experienced Financial Director to lead our UK and overseas business units. This is a pivotal role within our Finance and Accounting team, focusing on tax filings, monthly financial close, audit management, and report preparation.The successful candidate will have strong leadership skills, with experience in managing finance...
-
Business Support Officer
6 months ago
Liverpool, United Kingdom Colbern Limited Full time529173-6422-24117 NCD Business Support Officer Liverpool Contract £11.82 per hour Our client is looking for an experienced Business Support Officer. 1. To maintain appropriate, up to date and accurate electronic records on relevant systems 2. To perform support duties related to the processing of information, progress chasing of documentation and...
-
Office Receptionist
6 months ago
Liverpool, United Kingdom Clarke Energy Full time**Clarke Energy** is an award-winning multi-national specialist in the engineering, installation and maintenance of engine-based power plants. We focus on delivering quality installations, backed up with reliable, accountable aftersales support. We are looking for an Office Receptionist to come and join us at our Head Office based in Knowsley, Liverpool....
-
Concierge Security Officer
6 months ago
Liverpool, United Kingdom Bidvest Noonan Full time**About The Role**: **Concierge Security Officer** **Liverpool** **£11 per hour** **3 days, 3 nights, 3 off** A fantastic opportunity has arisen within Bidvest Noonan for a Concierge Security Officer, who will work at our client’s prestigious premises. This role is pivotal to the success of the building operation as this person will act as the front...
-
Relief Security Officer
6 months ago
Liverpool, United Kingdom Carlisle Support Services Full timeThis role is a relief role covering holidays and sickness, allowing flexibility around your other commitments where you can chose which shifts you are able to cover. Location: Liverpool City Centre Shift Pattern: Various covering days and Nights (7am-7pm/ 7pm-7am) **Responsibilities**: - Monitor and authorise entrance and departure of employees,...
-
Security Support Officer
6 months ago
Liverpool, United Kingdom Bidvest Noonan Full time**About The Role**: **Hours: Various - Days and Nights 12 hour shifts** **Payrate: £11.44** **Security Support Officer** A fantastic opportunity has arisen within Bidvest Noonan for a Warehouse & Distribution Security Support Officer who will work at our client’s premises. You must be able to demonstrate and deliver high quality guarding and excellent...
-
Business Support Officer
6 months ago
Liverpool, United Kingdom Veesupportservices Ltd Full time1. To maintain appropriate, up to date and accurate records on relevant systems 2. To perform duties related to the processing of information, progress chasing of documentation and recording 3. To provide a flexible service including dealing with visitors to site, scanning, photocopying, filing, post and other resource tasks as designated. 4. To maintain...
-
Operational Support Officer
6 months ago
Liverpool, United Kingdom Sodexo Full timeJob Introduction Are you looking for a rewarding and challenging role in a dynamic and diverse environment? Do you have excellent interpersonal and customer service skills? Do you want to make a positive difference to the lives of staff, visitors, and residents at HMP Altcourse? If yes, then we have an exciting opportunity for you to join our team as an...
-
Operational Support Officer
6 months ago
Liverpool, United Kingdom Sodexo Full timeJob Introduction Are you looking for a rewarding and challenging role in a dynamic and diverse environment? Do you have excellent interpersonal and customer service skills? Do you want to make a positive difference to the lives of staff, visitors, and residents at HMP Altcourse? If yes, then we have an exciting opportunity for you to join our team as an...
-
Operational Support Officer
6 months ago
Liverpool, United Kingdom Sodexo Full timeJob Introduction Are you looking for a rewarding and challenging role in a dynamic and diverse environment? Do you have excellent interpersonal and customer service skills? Do you want to make a positive difference to the lives of staff, visitors, and residents at HMP Altcourse? If yes, then we have an exciting opportunity for you to join our team as an...
-
Diagnostic Clerk
6 months ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeUndertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital. Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and...
-
Customer Support Officer
6 months ago
Liverpool, United Kingdom YMCA Liverpool Full time**Responsible to**: Service Manager **Responsible for**: N/A **Hours of Work**: 8am to 8pm, shift pattern of 3 shifts on, 3 shifts off **Location**: YMCA Together - Leeds Street **Salary and benefits**: £24,086.40 - 33 days annual leave including bank holidays per annum (Pro Rata) - Paid Medicash support - Birthday Day off - Charity day of your choice -...