Overseas Visitor Support Officer
6 months ago
Key Relationships The post holder will liaise regularly with the Finance Team (including Income & AR), booking team and also clinicians, service managers local immigration teams and NHS Counter Fraud. Overseas visitors The post holder will be expected to interview, assess, and identify whether an overseas patients claim for free NHS treatment is valid, based on the latest guidance on implementing the overseas visitor hospital charging regulations, and comprehensively manage the case. They will provide support to finance colleagues to ensure (where appropriate) that funds are recovered in a timely manner either from the patient, insurance company or via a reciprocal agreement. The post holder will act as an advisor for queries on overseas visitors across the Trust.
**The post holder will be expected to**: Have knowledge and understanding of complex DHSC Overseas Visitors charging guidance. To implement and monitor compliance with the Trust policy and procedure for overseas visitors. Liaise regularly with the Outpatient Booking Centre in respect of referrals regarding NHS eligibility. Be responsible for conducting regular training and raising awareness with multi professional teams (medical, nursing, managerial and administrative).
This includes attendance at staff inductions plus the adhoc provision of training. Implement the recommendations and advice of Trust audits and national guidance. Disseminate appropriate detail of the procedure to first stage officers and managers working in patient areas. Work with colleagues within the Finance department to ensure appropriate mechanisms are in place to support raising invoices on a timely basis and to facilitate collecting information required to ensure payments are received promptly.
Be responsible for debt chasing in a timely manner for the overseas patients unpaid debt and follow standard credit control process in place within the accounts receivable office. Produce regular feedback reports for the Trust in terms of income achieved. Act as a resource on legislation and best practice regarding Overseas Visitors and entitlements. The post holder will be required to secure payment from chargeable patients and undertake debt chasing for the unpaid debt by following the standard credit control process in place within the Accounts Receivables team.
Budgetary Resource Management The post holder will be responsible for: Ensuring Income targets are met, specifically to maximise the income the Trust achieves for NHS charge eligible patients. Timely submissions of overseas patient activity to the NHS BSA Overseas patient portal. Timely costing and quarterly billing plus provision of patient level backing data to host ICB for NHS charge exempt patients (EHIC) and charge exempt services. Being the main point of liaison for the referral of overseas debt over £500 to the Department of Health.
Acting as the main conduit between the patient and the general office obtaining deposits or full payment where appropriate. Maintaining confidential and accurate records of all patient interviews and eligibility documentation plus keeping records of payment by instalments. Maintaining records of patients who have time-limited visas who are currently entitled to NHS treatment, to ensure new documentation is requested on expiry. Provide monthly summaries of financial and activity performance by site as well as feedback reports on income achieved.
Communication and liaison with other Agencies To contribute to excellent communication and public relations with both internal and external stakeholders by ensuring good information flows. To liaise with GPs in assisting them to identify overseas visitors. To act as the key liaison on behalf of the Trust with the UK Border Agency local immigration teams. This will involve the referral of potential ineligible patients who require status checks and unlawful asylum seekers.
To encourage a culture of staff involvement and openness. To attend meetings of the Overseas Visitors, Support Group and DHSC/BSA/UK Border Agency workshops as appropriate. To support with Emergency Preparedness Resilience and Response and undertake any duties as outlined by the Chief Operating Officer.
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