Member (Customer) Assistant

3 weeks ago

Haverhill, United Kingdom Suffolk Building Society Full time

**About Suffolk Building Society**

A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values are more influential than rules.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth.

The most important thing we are looking for when we recruit for this role, is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do.

**About the role**
- To be the first point of contact for our members and deliver an exceptional customer service
- To ensure customer needs are met through the delivery of a high-quality service and by promoting the Society’s products and services
- Preferably working 15-18 hours over Monday, Tuesday and Friday.

Rotated Saturdays are required.
- Based at our Haverhill Branch, CB9 8AR.

**Your day-to-day activities**
- To be the face of Suffolk Building Society
- To provide our members with excellent service and an enjoyable branch experience
- To support and take part in branch events and branch led community activities.
- To gather feedback from members and use this to help improve the service the Society delivers
- To ensure that all administration duties are performed accurately and in accordance with Society procedures.
- To effectively process all transactions ensuring no errors are made
- To conduct appropriate checks to safeguard our members’ investments and guard against financial crime
- To be an ambassador for the Society by supporting the branch within their local community.
- To understand the complaints procedure to escalate complaints appropriately and compliantly as required

**About you**

**As a Member Assistant you will**:

- Have a passion for delivering exceptional customer service
- Preferably have 5 GCSE’s including Maths and English at Grades A-C or equivalent
- Enjoy taking ownership of your work and working within a team
- Have a keen eye for detail
- Ideally have experience in the customer service industry

**You will be rewarded with**
- Salary of £10.90 per hour (FTE £19,836.54 per annum)
- The opportunity to participate in a discretionary bonus scheme
- On the job training and excellent career progression opportunities within branch and our Head Office
- Financial support with ongoing professional development
- 23 days annual leave increasing with tenure, plus bank holidays
- Pension scheme, and free pension advice
- Life insurance
- Wellness programmes
- Healthcare cash plan
- Retailer discounts
- Free uniform
- Opportunities for volunteering with local charities

**Job Types**: Part-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Company events
- Company pension
- Life insurance
- Referral programme
- Store discount
- Wellness programme

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: MAH

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