Saturday Member

3 weeks ago

Haverhill, United Kingdom Suffolk Building Society Full time

A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values are more influential than rules.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth.

The most important thing we are looking for when we recruit for this role, is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do.

**About the role**
- To be the first point of contact for our members and deliver an exceptional customer service.
- To ensure customer needs are met through the delivery of a high-quality service and by promoting the Society’s products and services.
- Saturdays, 9am to 12pm (3 hours a week). In addition to these hours, you may be required to work additional hours during the local school holiday periods.
- Based at our Haverhill Branch, CB9 8AR.

**After appropriate training Saturday Member assistants will be able to**:

- To communicate and promote products and services in accordance with branch sales plans.
- Provide appropriate referrals to ensure we help Members with their financial needs and uphold the Society’s service standards.
- To gather market feedback from customers and report via survey (s).
- To ensure that all administration duties are performed accurately and in accordance with Society procedures.
- To effectively process all transactions ensuring no errors are made and that the till balances at the end of each day.
- To comply at all times with statutory and non-statutory regulatory requirements.
- To maintain the standards of competence as outlined in VIP appraisal.
- To understand the Society’s Risk Management Framework, act openly and transparently at all times by raising incident reports where errors occur.
- To ensure that processes and procedures are followed at all times and challenged where they are thought to be deficient.
- To escalate risk incidents in line with the Society’s escalation matrix.

**About you**

**As a Saturday Member Assistant you will**:

- Have a passion for delivering exceptional customer service.
- Preferably have 5 GCSE’s including Maths and English at Grades A-C or equivalent.
- Enjoy taking ownership of your work and working within a team.
- Have a keen eye for detail.

**You will be rewarded with**
- Salary of £11.55 per hour
- On the job training and excellent career progression opportunities within the branch and our Head Office.
- Life insurance
- Wellness programmes
- Healthcare cash plan
- Retailer discount
- Free uniform
- Opportunities for volunteering with local charities

**Job Type**: Part-time
Part-time hours: 3 per week

**Salary**: £11.55 per hour

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- Weekends only

Work Location: In person

Reference ID: SMAH

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