Customer Service and Warehouse Assistant

7 months ago

Haverhill, United Kingdom Melbelle Full time

**Customer Service and Warehouse Assistant: Part-Time Position**

**Shift and schedule**:

- 3-hour shift
- 3 mornings a week
- Occasional overtime for events

**Location**:
Haverhill, Suffolk

**Benefits**:

- Company pension
- Employee discount
- Flexible schedule
- Paid travel to music festivals and shows

Melbelle is a small but rapidly growing online fashion boutique specialising in western and bohemian fashion. Our vision is to provide an inspiring place to shop western and bohemian styles. But we’re not just a shop; through our blog we aim to inspire people to explore the lifestyle that goes hand-in-hand with these styles and to build a community of like-minded people.

**About this role**:
Are you excited about being really valued and being part of the success of a rapidly growing small business? We’re seeking a dedicated, organised individual to join our team and assist in running the warehouse operations and customer service.

At Melbelle, we cultivate a culture of passion, dedication and progression. We believe in setting goals and celebrating wins, enjoying the journey along the way and benefiting from the successes.

We take great pride in our brand’s appearance and customer service, and are looking for someone that will compliment this and share this same pride throughout their role.

**Key duties and responsibilities**:
Incoming shipments:

- Maintain a spreadsheet on the status of incoming shipments from suppliers.
- Receive incoming shipments, update records and verify accuracy of contents.
- Label products, store and organise stock in appropriate locations.

Order processing:

- Process orders and update stock levels electronically.
- Pick and pack orders.
- Label orders and book shipments for dispatch.

Replenishment of packaging materials and office stationery:

- Perform regular checks on the volume of packaging materials and office stationery, notifying management when supplies need to be replenished.

Returns processing:

- Assist in processing order returns and exchanges.
- Provide updates to the customers on the status of their return.
- Adjust stock levels accordingly.

Stock control:

- Keep an accurate record of stock levels with regular stock counts.

Warehouse organisation and cleanliness:

- Help maintain organisation and cleanliness of the warehouse.

Occasional event assistance:

- Occasional assistance at shows and festivals that will include weekends with overnight stays.
- Duties will include assisting in setting up and breaking down the stall, stock replenishment and customer interaction.
- The event season runs from March to September

**Qualifications and Experience**:
Required:

- Able to learn quickly and take instructions.
- Confident in IT and using spreadsheets.
- Must possess excellent written communication skills.
- Must have a friendly, polite manner.
- Enjoys being organised and extremely detail-oriented.
- Full UK driving licence
- Ability to work independently and as part of a small team.
- Able to work under pressure.
- Able to lift a minimum of 12kg without assistance.

Preferred:

- Previous retail experience preferred but not essential
- An interest in fashion

**Job Types**: Part-time, Permanent

Pay: £6.40-£11.44 per hour

Ability to commute/relocate:

- Haverhill: reliably commute or plan to relocate before starting work (required)

**Language**:

- fluent English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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