Customer Service Agent
7 months ago
We're **The Pi Hut** - one of the UKs largest online retailers of the Raspberry Pi computer, micro:bit, Arduino and general hobbyist electronics. We are an official Raspberry Pi distributor and our products are available worldwide via multiple channels.
We’re looking for an experienced Customer Service Agent to join our growing team at our offices in Haverhill, Suffolk.
**The primary role will include**:
- Assisting customers with pre-sales queries
- Managing customer and supplier returns
- Working with the product manager to investigate and resolve any technical/product issues
- Have previous experience in a customer service role with excellent communication skills
- Be great with people - you’ll be on the ‘front line’ and we need you to remain calm, polite and helpful in all situations
- Have excellent grammar/writing skills and understand the importance this has on the perception of our company to the customer
- Be able to follow pre-defined processes to ensure a consistent customer experience
- Be self-sufficient in finding required information to support customer queries - using existing tools, articles and other available information sources
- Be well organised with the ability to prioritise your own work
- Have great attention to detail - you'll need to spot reoccurring problems and report these to the team for resolution
- Love dogs We have a puppy in the office with us.
**You’ll stand out if**:
- You have experience with Zendesk or similar customer support software packages
- You have knowledge of the Raspberry Pi/Arduino/micro:bit and can demonstrate this
**Working hours**
- Standard working hours would be 9 to 5, Monday to Friday
- Due to the nature of the role, working from home would not be possible as you’ll need access to our inventory and good communications with our dispatch team is crucial
- Overtime will be offered when there is a business need i.e. busy periods
**Reward**
- **Salary**:£11.50 per hour (Which will increase to in April)
- **Bonus**: Dependent on company and individual performance
- **Annual leave**: 21 days + Bank holidays, plus an additional day for every year’s service (up to 25 days)
**Other information**
- Start: Immediate
- You’ll have your own desk in our office above the warehouse
- Relaxed dress code
- Parking on site
**Job Types**: Full-time, Permanent
**Salary**: From £11.50 per hour
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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