Customer Service E- Desk Advisor

6 months ago


Gateshead, United Kingdom KES Solutions UK Full time

We are looking to recruit a customer service advisor on behalf of our client based in Gateshead.

Hours of work would be Monday to Friday 8:45am-5:00pm.

The role will be working on the e-desk within the e-commerce department assisting with all customer related queries from deliveries to product information.

ROLE AND RESPONSIBILITIES
- Manage all inbound customer support tickets relevant to UK customers
- Prepare order resends on 3rd party software if required
- Respond to all drop ship partner queries and requests
- Respond to all live chat requests from customers
- Issue refunds and partial refunds to appease customers according to process’s outlined by the head of e-commerce
- Respond to 100% of trust pilot reviews and take relevant action to seek positive scores
- Provide listings support to the Channel Coordinator across multiple channels and selling platforms
- Upload listing images, keywords and bundles as new products launch across multiple channels
- Produce monthly reports on the number and nature of queries received
- Provide monthly reports on the usage of discount codes for marketing purposes and support purposes
- Provide key stats to the Operations Administrator with regards customer resends due to courier performance
- Liaise with third party carriers to ensure delivery is made on time to consumers
- Manually update selling channels if required for ad hoc shipments
- Upload daily orders from drop ship partners and send daily dispatch reports
- Manage all reviews both products and service on the website and third-party review platforms

Essential Experience:

- PC skills and good attention to detail are essential for this role

Desired Experience:

- Customer Service

**Job Types**: Full-time, Temporary contract

Pay: £11.44 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: KES-V/5755-SQEV



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