Junior E-commerce Operator-mandarin Speaker

1 week ago


Coventry, United Kingdom DCG Logistics Full time

**DCG Logistics UK Ltd -Junior E-Commerce Operator** **- Coventry**

Duties will include the following:

- Checking of Telex/OBL release authorisation along with daily upkeep of files.
- Contact customers about new shipments
- Advise customers of Terms & Conditions for clearance/delivery information
- Check live inbound files daily for Estimated Time of Arrival via Vessel, Flight, or Truck.
- Booking slots with Amazon and arranging deliveries
- Keeping in touch with our Chinese sales and customer bases and updating them with regards to their orders
- Manage commercial documents for clearance.
- Handle DUTY & VAT invoices
- Send pre agreed charges to paying parties.
- Update Operation forms regularly
- Ensure all shipments show profit and are in line with expected charges.
- Manage customer’s delivery expectations and pre-book in advance of Estimated Time of Arrival.
- Finalise files and ensure shipments are delivered and customers are completely satisfied.
- Provide tracking reports to supervisor/management/sales or customers when required.
- Liaising with relevant departments within the company
- Regularly checking the delivery rates for merchant/line/hauliers
- Manage shipments and deliveries within a reasonable time scale
- Ensure spreadsheets are kept up to date.

**Essential Criteria**
- Good communication skills and customer service
- Excellent listener and understand the importance of prioritising tasks
- Proficient with the Microsoft Office suite of tools

Desirable Criteria
- The ability to be self-motivated
- The ability to work within a deadline
- The ability to work well as a team member and independently

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

**Language**:

- Mandarin (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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